Customer Testimonials
Simple, polite, and straight forward. Covina made purchasing a new vehicle very easy for my family and I. Can’t beat the lifetime warranty either.
Great and Friendly team helpful and courteous made me feel as if was part of the Family😍
I was told something and didn’t honor it I been trying to get in contact with the department to resolve it leave plenty of messages and no call backs or response
Very friendly, helpful, made sure that I was being taken care of, tried to get the best deal for me.
I love my salesperson Oscar. Unhappy with entire service dept. lied to re coverage . Didn’t wash my car . I don’t trust you. I will shop for better service when it’s time.I bought entire service package. Silly me!
Everyone was very nice and helpful without being pushy. I will certainly recommend Covina Kia to friends.
Every staff member we encountered went above and beyond as we had a last minute situation that needed to be taken care of.
I was greeted right away and service was completely done within 3 hours. Great customer service.
I recently took my car to Kia of Covina for a routine oil change and to have a couple of recalls taken care of. When I got my car back, the check engine light was on, even though it was not on when I brought the vehicle in. Waited over 2 weeks just to get an appointment to have the issue looked at. During my appointment Eduardo told me that it would take 7–10 days just to get a diagnostic. What makes this even more frustrating is that during those 7–10 days, I was told that a loaner vehicle would not be provided. ... Read More DealerRater - Sep 19, 2026
It was my first time taking my car for service and Erick made me feel comfortable and he help me with everything my car needed
I was promised no added dealer accessories would be involved. When I went back t on sign the paperwork they went back on their seal and added KAR alarm that was of no value to me. Dealer went back on their word and instead of having a repeat customer this deal became transactional. No repeat business for me
Best friendly excellent work The person that helped me was excellent kind friendly the work was done fast and efficiently I would definitely recommend and take my vehicle back for more work to be done
This dealership is not good at communicating with its customers. Example: we dropped off car for service and got a ride home via the shuttle service. We arranged to be picked up later when our car was finished. We called the dealership about an hour before closing to check the status of our car. No answer. We proceeded to call at least 10 more times, calling both sales and service departments. No one came to pick us up. We frantically arranged to get ourselves there to pick up our car. No one was in the service dept. Through a lot of ... Read More DealerRater - Sep 17, 2026
No upsells, honored Costco pricing. Price sheet was transparent Easy financing, professional and through Easy to make appointment
The salesman Eric was very informative and helpful. The dealership was a pleasant surprise and local. Keep up the good work.
I already explained above I will not be returning Emilio Quinonez was clearly having a bad day and made sure it was known. He was rude, sarcastic, very vocal on how busy it was ,dismissive and just awful. I will not be returning to this location because of his lack of professionalism
Everything was excellent and quick and everyone was courteous and welcoming Estella was very professional and personable
Satisfaction from the minute I walked into the dealership till the minute I walked out.
The customer service was great, I felt welcomed and all my questions answered. I never felt the pressure to purchase a vehicle.
Helmer was great. Patient. Very knowledgeable Helmer answered all my questions and walked me through the entire process
The dealership was very accommodating and communicative. Randy was always willing to help and explain any questions I had. They had sold the color I wanted, but they assured me that they would get it for me and thats what they did.
Friendly, polite, knowledgeable and not pushy My overall experience with Covina Kia was great. Tony and staff demonstrated, politeness, professionalism, knowledgeable of vehicles and not pushy which was a major plus. Also, Tony dies a good job of listening to his clients and trying to help in any way possible. I appreciate that!!
A hassle free transaction. A great car leasing experience. Nothing more to say than that
George was very professional and courteous George explained what services were going to be performed on my vehicle and told me how long they needed to finish the service
I have been taking my cars for service with you for many years, and I always get a great service, I liked to ask for Eric since he is who I know more than the other guys, Eric is always kind and always help with great attitude ?? he make my visits very pleased. Thank you ??
Clean environment, friendly staff. Team is Knowledgeable, answering all questions with honesty. Very busy service department.
Service was good faster than I thought. Love the video. Nice touch. My advisor was very communicative.
Very friendly and well organized Great customer service, my vehicle was ready fast Explained the recalls that my vehicle needed
I did not get a call when the service was completed to pick up the vehicle. We went directly into the center because the phone lines are really mixed up when one calls or if placed on hold. My service did not resolve or address a sensor issue that I had mentioned when I first made the appointment.
Over a good experience Everyone seemed very kind and thorough there. It was a good experience overall.
Fast, reliable service We were able to get the recall work done on the rear seat latches in a timely manner and the car was ready sooner than originally quoted which was good.
Great guy and good vibes answered every question and gave detail on what was gonna be done to my vehicle and kept me updated when needed.
Estela is the absolute best. I would come back and buy another Kia just because of her. i am not sure 5 stars or a 10/10 is enough to describe the experience. The dealership in general is also top notch. the Financing was also 5 stars..... i will be back to purchase another Kia here, and would recommend Covina Kia, and specifically Estela every day of the week!!
Destiny was so amazing she made my experience a 10/10 I definitely would work with her again, she’s so bubbly and amazing
She made my experience a 10 She is amazing and beautiful She's so smart and small
Scott was an amazing helping me and my family t in every way. He was very professional but friendly and knowledgeable!
Salesman was very professional. And take care of customer good Delivered car to my house too
No hassles. Easy process. I liked that Covina Kia was willing to work with me on the price of the car.
I contacted several Kia dealerships via email and provided a specific criteria on my terms/conditions for a 2027 Kia Telluride. The salesman, Andres, provided me with a very reasonable price breakdown sheet for a vehicle without coming into the dealership. He was easygoing, and there was no pressure or haggling.
I narrowed my search down to here and Ontario Kia. Ultimately, I decided to purchase a vehicle from here because of the high level of professionalism and transparency. In addition, I negotiated an even better deal and took full advantage of the rebates Kia had to offer. Upon my arrival ... Read More DealerRater - Sep 13, 2026
Bad service my car was at dealer for 2 days problem wasnt fixed they said they replaced part but did not bcuz my car broke down
He has great costumer service He seems like he is there to actually helping you out
Thanks Very little communication, did not keep me updated. Called several times, left several messages, he did not return my call for days, we're i had to call the supervisor. Very disappointed with the service.
Excellent performance good communication service good I yust wait 2 hours need change the filter
Always polite, always courteous and delivers what he promises Excellent, customer, service, friendly, and honest
It was so delayed that I'm going to write the Better Business Bureau. Unacceptable service
Very professional, as soon as I pulled in I got greeted. Jose took care of me, answered all my questions and made sure my car was taken care of.
I dealt with salesman Erick he was rude and after we bought the car we caught him talking crap to another employee about us after we had to bring our vehicle back multiple times within the first 3 weeks. I also did not appreciate Marco in the service department. He kept acting like he was doing us a favor and stated he didn't want to see our vehicle back there. Cesar was helpful and I appreciated what he did for us. But overall our experience was terrible. This was the 3rd car I've bought from there. I have sent ... Read More DealerRater - Sep 12, 2026
Super easy experience. Everyone was very kind. Made my day easy I totally recommend covina kia
Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
Quick service Ain't nobody got time for that Ain't nobody got time for that Ain't nobody got time for that
Took to long to finish car even when I had an early appointment. Lost key to car and where the car was parked, which pushed back the finish time. Was very nonchalant about everyone getting cars back late.
I did not like the back and forth I got from one person to another with information
Knowledgeable, courteous Respectful.. followed thru on contacting me thru out the whole time Knew abt my contract more then I did.
Friendly, accommodating Experience was good Eddie was friendly and professional. Enjoyed me experience Im done!!
Friendly, accommodating and knowledgeable. Service there has always been efficient and appreciated Wouldn't be there without Mike.
Will come back for service and recommend others Thank you But Nothing more to add
George was very helpful and explained things clearly. I appreciate that he was able to find a discount for me for oil change and tire rotation. Times are tough right now.
Excellent service. Fast service. Very helpful tips. Transportation given back home and amazing customer service.
Buen servisio muy cordial y en todo momento me ayudaron para en mi compra helmer mejia en mi experencia en la compra de carros nuevos y ya e comprado varios le doy Merecido reconocimiento yo como comprador lo feliciyo a sido el mejor vendedor con el que e tratado una persona mu gratay y amable los felicito por tener un trabajador como el attentamente juanc rodriguez gracias
Appointment time was not kept. Had to reschedule it. Part prices are way to expensive.
from the first step on the grounds when I walked into the service department it felt like I was just talking with friends no rush just good friends trying to help and thats awesome
Its a great place to purchase your first car. You get helped with qualifying the reps are great help. Kia is a great car
Called and made appointment for diagnosis on a check engine light. Told me i could tow it in. Keys were given to service. Waited all day and no call. I called and got service advisor that told me he saw my car but had no idea it was there for service. I asked when it would get looked at and he told me sometime the next week. I said to him i had an appointment. His response was so does everyone ahead of you. Never get a response or call back. Left several messages for Adam service manager with no ... Read More DealerRater - Aug 19, 2026
The service center is unorganized and could care less about the customer. They lack communication skills and lost our car keys. Unbelievable, would have considered purchasing another Kia but if we have to go through this it is just not worth it.
Stay away! This is not the place you want to buy or service your car. No accountability. No follow-through. No resolution. No ownership.
I bought a car from Covina Kia that was sold to me as Certified Pre-Owned. Years later, I’m now stuck with a dead transmission and a denied warranty claim—all because they never registered it correctly. In the mood for a good read? Here you go:
I am formally documenting my experience with Covina Kia in the hope that someone in leadership — or at Kia corporate — actually takes accountability for what appears to be a serious ... Read More DealerRater - Apr 20, 2026
I would advise against making a purchase from this dealership. After having my vehicle repaired and picked up, the issue persisted despite the necessary replacement of the steering wheel clock spring component. Unfortunately, the gap insurance purchased within three months of buying the vehicle did not cover the problem. Given the numerous negative reviews, I believe this dealership warrants caution. DON’T BUY FROM COVINA KIA.
I would advise against making a purchase from this dealership. After having my vehicle repaired and picked up, the issue persisted despite the necessary replacement of the steering wheel clock spring component. Unfortunately, the gap insurance purchased within three months of buying the vehicle did not cover the problem. Given the numerous negative reviews, I believe this dealership warrants caution. DONT BUY FROM KIA COVINA.
Take your money elsewhere to a dealership that actually cares. Covina Kia will promise you everything up front, but once the sale is done and a defect shows up, the support disappears.
I purchased a brand-new 2025 Kia Soul that was sold with a defective, fully advertised built-in GPS/navigation system. A repair attempt was made, I was told the vehicle was ready, and the same issue persisted immediately.
After that, it was constant runaround, avoided calls, and no real coordination or accountability. Selling the car was easy — standing behind it was not.
I would not recommend doing business with Covina ... Read More DealerRater - Jan 31, 2026
Unprofessional and deceptive. We bought multiple new vehicles from this dealer. One of our Carnival vans (brand new, purchased 6 mos ago) stopped working suddenly. The service department couldn’t figure out why and didn’t care. They reluctantly issued a rental in the meantime and then demanded it back. They called the cops and refused service, likely due to ageism. There was still no explanation for why the van suddenly stopped working. Extremely unprofessional and disappointing especially because it’s a brand new van and we purchased multiple new vehicles recently from this dealer. We won’t be going back. ... Read More DealerRater - Jan 20, 2026
Please, I need help... My Kia is about to blow!!!!
In July of 2023, I decided to trade in my 12-year-old Chevy Traverse with 185,000 miles on it. It was running great and had no major issues with it. I felt I needed to get a newer model vehicle before I started having to put thousands of dollars into it. I researched the local dealers, and they all had great reviews and a nice selection of certified pre-owned vehicles. I had already dealt with the Chevy dealer in Covina, but I decided to shop around a few times before I went back ... Read More DealerRater - Jul 30, 2025
Dealership uses deceptive practices and extremely unprofessional. Agreed on price, said they would add the military rebate offered by Kia corporate. Didn’t give me the final price breakdown and rushed me into the finance office only to find out the rebate isn’t in there and they added a platinum warranty I declined earlier. Issue was resolved at a later date. I thought that was the end of this interaction with this circus but get called days later by some employees attempting to be aggressive and ordering me to do their job for them because of their inability to ... Read More DealerRater - Apr 23, 2025
There are good because I like them and ther good thx for sale man name John
Overpriced on service and parts will not come back. They need to refund my money
Terrible location service , terrible front desk employees with negative attitude, I have visited multiple Kia service locations but the Covina Valley location tend to charge the highest pricing , this location should not exist . Unhelpful staffing , disrespectful very long waits , such a waste of time and disappointing . I will not service my vehicle here again .
I took in my 9 year old Kia Forte to this location after it began to demonstrate concerning behavior when driving. When driving my car, it would change gears on its own and sputter and downshift to a stop. When I took my car in to Kia Covina, they had it for over a month and claimed it was the spark plugs and a coil in the coil pack. I had them replace both parts they claimed were causing the issue, but three months later, the problem happened again. They then claimed it was the fuel injector. I had them replace ... Read More DealerRater - Jun 3, 2024
Very helpful with my 2021. Also, I believe his name is Steve at the service department. Excellent service try to resolve any issue I had but all I came in was for a service very good dealership.
Horrible wait times for getting your vehicle repaired. They have had my vehicle atleast 4 weeks a year for the last 3 years while they do simple repairs. So many excuses that are just xx. Theres no supply chain issues in 2024. Shouldnt have to wait weeks for simple parts. You are buying a warranty, not a quality vehicle. Diagnostic is a fancy word for them holding your car for almost 2 weeks before they even look at it. Only will give you a rental car if the repair is under warranty which is always a fight. And thats after being without your vehicle ... Read More DealerRater - Jan 11, 2024
We just bought a new Sorento there and the service was excellent. Our sales rep, Ray, was very knowledgeable and did not pressure us to make a quick decision. He explained the differences between the trim packages and helped us choose the right vehicle for us. Sarah was very pleasant to work with completing all of the paperwork. he explained all of the features and differences between trim packages.
They had my car since 7/13/23 & finally got my car today, 8/15/23. We own a 2017 Kia Sportage. Not sure about everyone else but from the few other cars before me when they picked up there cars looked washed.
Anyhow, my car came in since it died on the freeway when my fiancé drove it. We had it towed to this dealership since it was recommended from an auto shop. It was recommended that it needed a new engine and ABS recall and few other things. When the engine came in, it was the wrong one. Waited til the right engine came ... Read More DealerRater - Aug 16, 2023
Stay extra vigilant when car shopping, folks! I've been trying to help my retired mother purchase a car and it makes me angry to think that there are those out there who'd probably take advantage if I wasn't around.
We were looking at a pre-owned 2017 Kia Niro and made an appointment to come test drive and check it out. The test drive went fine, and we were about to pull the trigger on the purchase. But for my own peace of mind (I fix and maintain our family cars), I ran a full scan with my BlueDriver ... Read More DealerRater - May 19, 2023
Giving zero stars because
One - i was cheated on invoice - I was told that I am getting billed for car price and taxes. I just checked car price and assumed taxes are calculated correctly. We made cash payment of 27.5k at 7:15 pm per sales manager words.
Finance person met at 8:55 pm - 5 mins before closing dealership. She asked to sign everything blindly as cash payment was made - we we get back home and opened folded papers found $267 were charged to us for car theft device. This we never requested and agreed.
Two - bought car was making ... Read More DealerRater - Mar 3, 2023
For sure the worst place to buy a car, Inexperienced sales people. Ask for a deposit and then lie and don't deliver. Keep your money. BUYERS BEWARE..!!!
Original: I took my car for two recalls. 2014 Soul. One recall was the ACU update the other was an engine fire/bearing test. After getting my car back it started sputtering on acceleration. I took it back and the problem persisted. One advisor said they DID feel what I felt yet the papers said they could NOT replicate it. The lead mechanic went on a ride with me and finally felt what I did. He checked the spark plugs and flashed the same software again and again and still the problem wasn't solved. The lead alluded that it could ... Read More DealerRater - May 20, 2022
If I could give this dealer a 0 star review I would. DO NOT WASTE YOUR TIME HERE.
They sold me a “certified” vehicle and within 3 days of purchasing transmission on vehicle failed. Their service team failed to do their due-diligence and completely inspect the vehicle upon putting on the lot for sale. I spent hours in their office just so they could give me the run around on my issue. I asked for their general managers information and they tried to withhold it.
I’ve been waiting for days now for a call back and nothing. Might I add Jorge ... Read More DealerRater - Feb 21, 2022
Worst dealer ever! Karen is so unprofessional! Go to Pomona Kia! And ask for LISA!
Worst dealership I have ever dealt with! They called me and set up a appointment and salesman didn't show! Someone else helped me and had no idea what he was doing! Walked out and told them to never call me again! Service department is no better!
Service department personnel are liars. They will hold your car hostage, claiming that they have to have authorization from KIA corporation to do repairs on a published recall! "We'll let you know by the end of the day" and three days later, you're still without a car. They refuse to provide a rental, basically screwing you any way they can. I've had to deal with recalls with other auto makers and the process was nothing like this xxxx! Face it, KIA, you've put out a bad product...now OWN it and do the right ... Read More DealerRater - Aug 5, 2021
Martin, Jorge, finance people will try and getvyou to finance with their banks, DONT DO IT, lies lies lies,we had our own to use
Worked with Luis (internet sales person) and Jorge (sales rep). Excellent pair to work with. They were informative, friendly and most of all, helpful. Jorge, especially made the difference for me; his patience and willingness to work with me, helped me make the decision to purchase my new Kia Seltos S. I will definitely refer friends and family.
The service there sucks! I've been calling them for some information on my truck!! And there is never any one to answer the phone,I leave a message and no one returns my call!!
Sierra & Westley were rude when I called to discuss a vehicle posted online. Sierra is disrespectful to customers. She should be fired or reprimanded. This was over the phone, I can just imagine how she and the other KIA staff people treat customers. I'm sure with no respect!
Service department consists of scam artists that try to con you out of money! They tried telling me my car will break down and brakes will fail if I don't spend thousands in repairs- went to get a 2nd opinion and found out they were lying about everything.
They sold me a vehicle that had previously been damage an claim that that it is certified. They sell you oil change packages that are supposedly universal mean you can take it to any Kia dealership. But it lie, they also take 5 to 4 hour to do a simple oil change. Even with a appointment, apparently they don’t know how to do a simple oil change. That dealership is one of the worst experience in my life. I going to sell this car and never buy a Kia vehicle ever again. The dealership at KiA of Covina should be investigated. ... Read More DealerRater - Dec 10, 2019
I took my car for a recall. Excellent service and very professional people at the shop. However, the person who answers the phone to make the appointment , Jennifer, very rude and not help at all. It gives a bad image to the dealership. So the first impression is very bad. They should send her to a customer’s relation seminar to learn the basics
I am a proud owner of a 2017 Kia Niro I bought my car brand new and have loved every day I owned it. Yesterday I was rear ended by a DUI driver. The driver was in a Dodge Ram 4 wheel drive pickup one of their largest makes and was traveling at least 45 to 50 miles per hour. My Niro held up great I servived it without a scratch and the car was able to drive away from the accident not towed. Thank you Kia for saving my life and my next car will be a Kia Niro too. I am proud ... Read More DealerRater - Sep 30, 2019
Michael was awesome to work with. Very understanding and kind. He made us feel like we were important and not a bother. Great guy. I would highly recommend working with him and this dealership.
I have been going to this service dealer for years and have been dealing with Michael Connell. Service advisor and he never fails me. He is always so pleasant and personable and knows what service is all about. . I am always very satisfied with their service. Michael Connell is the best service advisor. I would also like to mention Monique who helped me get a ride home and the nice driver Joseph. Thank Kia service.
BUY SOMEWHERE ELSE THESE GUYS ARE A BUNCH OF THIEVES I BOUGHT A NEW KIA AND THEN I WAS ASKED TO RETURN THE CAR THEY KEPT MY 3000 DOWN PAYMENT AND MAKE STORIES UP THIS PLACE IS GARBAGE
I came in today for an oil change and tire rotation. With it being my first oil change, Mark was very informative with any questions I had. The perfect service and kindness from Mark definitely made my visit pleasant.
Went this weekend to purchase a new Sorrento. We had a True car quote so everything was supposed to be easy. They would not honor the TC quote but got close at about $500 above. They tried to add a package for door edge guards and tint for $415. The rear widows come standard with privacy glass. Then they low balled our trade. Ended up going to another dealer and in 10 minutes had their deal beat by $2000. Wont be back
