Customer Testimonials

Stay away! This is not the place you want to buy or service your car. No accountability. No follow-through. No resolution. No ownership. I bought a car from Covina Kia that was sold to me as Certified Pre-Owned. Years later, I’m now stuck with a dead transmission and a denied warranty claim—all because they never registered it correctly. In the mood for a good read? Here you go: I am formally documenting my experience with Covina Kia in the hope that someone in leadership — or at Kia corporate — actually takes accountability for what appears to be a serious ... Read More

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DealerRater - Apr 20, 2026

Stay away! This is not the place you want to buy or service your car. No accountability. No follow-through. No resolution. No ownership. I bought a car from Covina Kia that was sold to me as Certified Pre-Owned. Years later, I’m now stuck with a dead transmission and a denied warranty claim—all because they never registered it correctly. In the mood for a good read? Here you go: I am formally documenting my experience with Covina Kia in the hope that someone in leadership — or at Kia corporate — actually takes accountability for what appears to be a serious breakdown in process and customer protection. I’m leaving personal names of people out but they know who they are. Approximately 3.5 years ago, I purchased a vehicle from this dealership that was explicitly represented and sold to me as Certified Pre-Owned (CPO). I relied on that representation when making the purchase. Today, that same vehicle requires a full transmission replacement, and my warranty claim has been denied — not because I’m ineligible, but because Covina Kia failed to properly register the vehicle as CPO with Kia and their warranty administrator. This is not a gray area. This is either a failure to execute required CPO procedures, or a misrepresentation of the vehicle at the time of sale. Either way, the result is the same: I paid for a CPO vehicle and did not receive the protections that were part of that purchase. How this dealership has “handled” this issue has been the icing on the cake and frankly appalling: - Weeks of repeated calls, often multiple per day, with little to no answer - When calls were answered, I was told the issue would be reviewed — with zero follow-through - I ultimately had to drive over an hour to the dealership and spend 5+ hours onsite just to get someone to engage. During that visit, I spoke with the General Sales Manager — the only individual who made a genuine effort to help. He reviewed documentation, contacted Kia, and committed to resolving the issue. Shortly after, I was informed that he no longer works there, and since then, I have received no ownership, no continuity, and no resolution from anyone else at the dealership. At this point, I am left with: A non-drivable vehicle, a denied warranty claim caused by dealership error, no meaningful support or accountability from the dealership that created the issue. I am now working directly with Kia corporate, but progress has been slow, and this situation remains unresolved. To Prospective Buyers: If you are considering purchasing from Covina Kia, I strongly recommend going somewhere else BUT if you are compelled to not listen to me, make sure that you: - Verify all documentation independently - Confirm CPO registration directly with Kia and JM&A before leaving the lot - Getting everything in writing and validated in Kia’s system. Do not rely on verbal assurances. This situation should never happen. A dealership’s internal error should not result in a customer losing thousands of dollars in warranty coverage — yet that is exactly what has occurred here. I am still hoping someone at Covina Kia chooses to step in and correct this. Until then, this review stands as a record of how this dealership operates when something goes wrong.

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I would advise against making a purchase from this dealership. After having my vehicle repaired and picked up, the issue persisted despite the necessary replacement of the steering wheel clock spring component. Unfortunately, the gap insurance purchased within three months of buying the vehicle did not cover the problem. Given the numerous negative reviews, I believe this dealership warrants caution. DON’T BUY FROM COVINA KIA.

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I would advise against making a purchase from this dealership. After having my vehicle repaired and picked up, the issue persisted despite the necessary replacement of the steering wheel clock spring component. Unfortunately, the gap insurance purchased within three months of buying the vehicle did not cover the problem. Given the numerous negative reviews, I believe this dealership warrants caution. DONT BUY FROM KIA COVINA.

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Take your money elsewhere to a dealership that actually cares. Covina Kia will promise you everything up front, but once the sale is done and a defect shows up, the support disappears. I purchased a brand-new 2025 Kia Soul that was sold with a defective, fully advertised built-in GPS/navigation system. A repair attempt was made, I was told the vehicle was ready, and the same issue persisted immediately. After that, it was constant runaround, avoided calls, and no real coordination or accountability. Selling the car was easy — standing behind it was not. I would not recommend doing business with Covina ... Read More

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DealerRater - Jan 31, 2026

Take your money elsewhere to a dealership that actually cares. Covina Kia will promise you everything up front, but once the sale is done and a defect shows up, the support disappears. I purchased a brand-new 2025 Kia Soul that was sold with a defective, fully advertised built-in GPS/navigation system. A repair attempt was made, I was told the vehicle was ready, and the same issue persisted immediately. After that, it was constant runaround, avoided calls, and no real coordination or accountability. Selling the car was easy — standing behind it was not. I would not recommend doing business with Covina Kia.

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Unprofessional and deceptive. We bought multiple new vehicles from this dealer. One of our Carnival vans (brand new, purchased 6 mos ago) stopped working suddenly. The service department couldn’t figure out why and didn’t care. They reluctantly issued a rental in the meantime and then demanded it back. They called the cops and refused service, likely due to ageism. There was still no explanation for why the van suddenly stopped working. Extremely unprofessional and disappointing especially because it’s a brand new van and we purchased multiple new vehicles recently from this dealer. We won’t be going back. ... Read More

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DealerRater - Jan 20, 2026

Unprofessional and deceptive. We bought multiple new vehicles from this dealer. One of our Carnival vans (brand new, purchased 6 mos ago) stopped working suddenly. The service department couldn’t figure out why and didn’t care. They reluctantly issued a rental in the meantime and then demanded it back. They called the cops and refused service, likely due to ageism. There was still no explanation for why the van suddenly stopped working. Extremely unprofessional and disappointing especially because it’s a brand new van and we purchased multiple new vehicles recently from this dealer. We won’t be going back. You shouldn’t do business here. They’re shady and you might get taken advantage of and screwed. Such an embarrassing experience. Embarrassed for the dealer. Corporate apologized on behalf of them but said they couldn’t do anything since the dealers are independently owned.

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Please, I need help... My Kia is about to blow!!!! In July of 2023, I decided to trade in my 12-year-old Chevy Traverse with 185,000 miles on it. It was running great and had no major issues with it. I felt I needed to get a newer model vehicle before I started having to put thousands of dollars into it. I researched the local dealers, and they all had great reviews and a nice selection of certified pre-owned vehicles. I had already dealt with the Chevy dealer in Covina, but I decided to shop around a few times before I went back ... Read More

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DealerRater - Jul 30, 2025

Please, I need help... My Kia is about to blow!!!! In July of 2023, I decided to trade in my 12-year-old Chevy Traverse with 185,000 miles on it. It was running great and had no major issues with it. I felt I needed to get a newer model vehicle before I started having to put thousands of dollars into it. I researched the local dealers, and they all had great reviews and a nice selection of certified pre-owned vehicles. I had already dealt with the Chevy dealer in Covina, but I decided to shop around a few times before I went back to them for another Traverse. Besides, the Traverse was nearly $8,000 more than the Kia Telluride. My wife and I went to Kia of Covina to look at 2 cars, the Sorento and the Telluride. We were talked into the Telluride by the salesman along with the extended warranty. We were told that the extended warranty will restart the Kia 50k bumper-to-bumper and the 100k drive train warranties. It will also give us free oil changes for the next few years. Since we were looking to be hassle-free for a while, we decided to go ahead with it. September 2023, 3k miles after buying it, I went in for the first oil change. After I got it back, the service advisor told me I don't need to come in until 5k miles. December 2023, 5k Miles later, I took it in again and told the service advisor that it seemed to be misfiring while idling. I was told that it could be because it was due for an oil change. Got it back and no flutter. Must have been. March 2024, 4500 miles later, I started getting the missfire again. Set an appointment for the oil change and drove it for a few more days. It was a nice night, and my window was down. Accelerating from a stop, I hear a bad knocking from the engine. I stopped and checked the oil level, and the dipstick was dry. Took it to the dealer to check it, and they informed me it was 4.5 quarts low. They did an oil consumption test on it for 1000 miles. They called me back with the results and said nothing was wrong. OK... July 2024, 4k miles later, I started experiencing the same thing. Checked the dipstick. Dry again. Took it back in, and this time they wanted to charge me for the oil. After complaining, they topped it off. They also didn't document it. I did another oil change and another consumption test. This time they told me it was low oil, but it was within normal for Kia. I'm thinking less .1 quart. It was down .7 quarts. How is that normal? That's 3-1/2 quarts in the oil change. When I said that it's not normal, they replied, "Kia specifications state that burning 1 quart per 1k miles is normal." Then said, "especially for an old car." Old Car... It's 4 years old and has 75k miles on it. I traded in an old vehicle that burned no oil. October 2024, added 6 to 7 quarts before another oil change, another test, same result. In January 2025, I got the oil change and told the tech that I'm up to adding 7 quarts. He stated we can do an oil consumption test. I told him I've gone through it a few times now, and all I get is that it's normal. May 2025, git the oil change, handed the tech advisor a bag with 12 empties in it, and scheduled for another test after my son's graduation. June 2025, got the test, and this time it was 2.5 quarts low. I felt relieved. Will it finally get fixed now? They took it back for over a week and found that it had 3 blown gaskets. They fixed them and did another test. Came back at 2.3 quartz low. They kept the car. I had to get a rental and pay over $1,000. After 2 weeks, they called and said that neither Kia nor the Warranty company will cover it. Why am I paying for an extended warranty if it doesn't cover the issues? The tech told me he will file for a goodwill claim. It is now July, and I have not heard a thing. Now, when I check the oil to top it off, it smells like gasoline. This issue is getting worse, and I still owe over $32,500, and I'm making payments on a car that is soon to be non-operable. I need this fixed... I need help.....

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Dealership uses deceptive practices and extremely unprofessional. Agreed on price, said they would add the military rebate offered by Kia corporate. Didn’t give me the final price breakdown and rushed me into the finance office only to find out the rebate isn’t in there and they added a platinum warranty I declined earlier. Issue was resolved at a later date. I thought that was the end of this interaction with this circus but get called days later by some employees attempting to be aggressive and ordering me to do their job for them because of their inability to ... Read More

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DealerRater - Apr 23, 2025

Dealership uses deceptive practices and extremely unprofessional. Agreed on price, said they would add the military rebate offered by Kia corporate. Didn’t give me the final price breakdown and rushed me into the finance office only to find out the rebate isn’t in there and they added a platinum warranty I declined earlier. Issue was resolved at a later date. I thought that was the end of this interaction with this circus but get called days later by some employees attempting to be aggressive and ordering me to do their job for them because of their inability to read and comprehend information. They did not like when I matched their energy and reminded them I do not work for them and they hung up on me. Save your time and money and go somewhere else.

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There are good because I like them and ther good thx for sale man name John

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Overpriced on service and parts will not come back. They need to refund my money

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Terrible location service , terrible front desk employees with negative attitude, I have visited multiple Kia service locations but the Covina Valley location tend to charge the highest pricing , this location should not exist . Unhelpful staffing , disrespectful very long waits , such a waste of time and disappointing . I will not service my vehicle here again .

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I took in my 9 year old Kia Forte to this location after it began to demonstrate concerning behavior when driving. When driving my car, it would change gears on its own and sputter and downshift to a stop. When I took my car in to Kia Covina, they had it for over a month and claimed it was the spark plugs and a coil in the coil pack. I had them replace both parts they claimed were causing the issue, but three months later, the problem happened again. They then claimed it was the fuel injector. I had them replace ... Read More

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DealerRater - Jun 3, 2024

I took in my 9 year old Kia Forte to this location after it began to demonstrate concerning behavior when driving. When driving my car, it would change gears on its own and sputter and downshift to a stop. When I took my car in to Kia Covina, they had it for over a month and claimed it was the spark plugs and a coil in the coil pack. I had them replace both parts they claimed were causing the issue, but three months later, the problem happened again. They then claimed it was the fuel injector. I had them replace the parts again for my car to not turn on two weeks later. They couldn't find the problem even after they were able to duplicate it and returned my Kia claiming that they may have "accidentally" fixed the problem when diagnosing and investing the car. My car is already on its 4th visit to Kia Covina and they are now claiming my car won't start because of an aftermarket alarm that they installed when I purchased my car. I’ve had to escalate this problem to the Service Manager, Oscar Najera, and after not much help, I had to open a claim with Kia Cusomer Care. It’s almost been a month from opening up a claim and the case manager hasn’t even called me yet. I’ve tried calling them and the phone continuously rings until it drops. This is disgusting behavior and I cannot fathom the idea of a dealer giving someone back an unreliable car and trying to blame the car owner for a part that Kia installed. I would highly recommend everyone stay away from this dealership and Kia altogether. They will give you horrible customer service and will make it impossible to fix your car.

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Very helpful with my 2021. Also, I believe his name is Steve at the service department. Excellent service try to resolve any issue I had but all I came in was for a service very good dealership.

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Horrible wait times for getting your vehicle repaired. They have had my vehicle atleast 4 weeks a year for the last 3 years while they do simple repairs. So many excuses that are just xx. Theres no supply chain issues in 2024. Shouldnt have to wait weeks for simple parts. You are buying a warranty, not a quality vehicle. Diagnostic is a fancy word for them holding your car for almost 2 weeks before they even look at it. Only will give you a rental car if the repair is under warranty which is always a fight. And thats after being without your vehicle ... Read More

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DealerRater - Jan 11, 2024

Horrible wait times for getting your vehicle repaired. They have had my vehicle atleast 4 weeks a year for the last 3 years while they do simple repairs. So many excuses that are just xx. Theres no supply chain issues in 2024. Shouldnt have to wait weeks for simple parts. You are buying a warranty, not a quality vehicle. Diagnostic is a fancy word for them holding your car for almost 2 weeks before they even look at it. Only will give you a rental car if the repair is under warranty which is always a fight. And thats after being without your vehicle for the minimum 2 weeks of "diagnostic." Do yourself a favor, buy a honda or toyota. These people dont even drive Kia's. Its a total joke!

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We just bought a new Sorento there and the service was excellent. Our sales rep, Ray, was very knowledgeable and did not pressure us to make a quick decision. He explained the differences between the trim packages and helped us choose the right vehicle for us. Sarah was very pleasant to work with completing all of the paperwork. he explained all of the features and differences between trim packages.

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They had my car since 7/13/23 & finally got my car today, 8/15/23. We own a 2017 Kia Sportage. Not sure about everyone else but from the few other cars before me when they picked up there cars looked washed. Anyhow, my car came in since it died on the freeway when my fiancé drove it. We had it towed to this dealership since it was recommended from an auto shop. It was recommended that it needed a new engine and ABS recall and few other things. When the engine came in, it was the wrong one. Waited til the right engine came ... Read More

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DealerRater - Aug 16, 2023

They had my car since 7/13/23 & finally got my car today, 8/15/23. We own a 2017 Kia Sportage. Not sure about everyone else but from the few other cars before me when they picked up there cars looked washed. Anyhow, my car came in since it died on the freeway when my fiancé drove it. We had it towed to this dealership since it was recommended from an auto shop. It was recommended that it needed a new engine and ABS recall and few other things. When the engine came in, it was the wrong one. Waited til the right engine came but suggested that it needed all new belts and hoses. Informed them the the radio hose was done a few months again. Anyhow it came up to $613 after the extended warranty and a rust ring on the leather seat that wasn’t there before. Do not come here and save yourself the headache. All the pictures posted on Yelp was not retouched any type of way except to protect our personal information. And they are not even BBB accredited, wished I knew before this experience.

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Stay extra vigilant when car shopping, folks! I've been trying to help my retired mother purchase a car and it makes me angry to think that there are those out there who'd probably take advantage if I wasn't around. We were looking at a pre-owned 2017 Kia Niro and made an appointment to come test drive and check it out. The test drive went fine, and we were about to pull the trigger on the purchase. But for my own peace of mind (I fix and maintain our family cars), I ran a full scan with my BlueDriver ... Read More

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DealerRater - May 19, 2023

Stay extra vigilant when car shopping, folks! I've been trying to help my retired mother purchase a car and it makes me angry to think that there are those out there who'd probably take advantage if I wasn't around. We were looking at a pre-owned 2017 Kia Niro and made an appointment to come test drive and check it out. The test drive went fine, and we were about to pull the trigger on the purchase. But for my own peace of mind (I fix and maintain our family cars), I ran a full scan with my BlueDriver OBD2 scan tool (highly recommended btw!!), not really expecting to find anything. Imagine my surprise when it came up with 2 or 3 codes related to the dual-clutch transmission! We brought this up with the service center, who claimed it was repaired. They claimed the codes were still present because the vehicle was not driven through its drive cycles since performing the repair in order to clear the codes (nevermind the fact that I had just returned from a test drive or that the "repair" was nearly a month ago according to CarFax). I pose this question: Is a car that is currently logging trouble codes truly considered fixed, fit and ready for sale? From a customer's perspective, they simply replaced a part without knowing if it truly fixed the problem. For anyone with ANY mechanical knowledge....anyone who has ever had to go through the headache of repairing a check engine light or trouble code, you'll know that the repair is not complete until the code/light goes away and stays away! If my scan tool can still pick up the trouble codes, then I don't consider the repair job finished. Wouldn't you, a potential customer, agree? When asked if they'd own up to any future issues relating to the trouble code if one were to purchase the vehicle, I was then advised to purchase a separate warranty. Laughable to me, as they couldn't even be bothered to address the trouble codes currently logged by the car BEFORE sale! As I continued to question them, the sales rep cut me off and conveniently and coincidentally claimed the vehicle was "sold" to an old gentleman in the lobby. Uh-huh. Sure thing, bub. In this day and age, go somewhere more honest to spend your hard-earned money.

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Giving zero stars because One - i was cheated on invoice - I was told that I am getting billed for car price and taxes. I just checked car price and assumed taxes are calculated correctly. We made cash payment of 27.5k at 7:15 pm per sales manager words. Finance person met at 8:55 pm - 5 mins before closing dealership. She asked to sign everything blindly as cash payment was made - we we get back home and opened folded papers found $267 were charged to us for car theft device. This we never requested and agreed. Two - bought car was making ... Read More

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DealerRater - Mar 3, 2023

Giving zero stars because One - i was cheated on invoice - I was told that I am getting billed for car price and taxes. I just checked car price and assumed taxes are calculated correctly. We made cash payment of 27.5k at 7:15 pm per sales manager words. Finance person met at 8:55 pm - 5 mins before closing dealership. She asked to sign everything blindly as cash payment was made - we we get back home and opened folded papers found $267 were charged to us for car theft device. This we never requested and agreed. Two - bought car was making noise at dealership - we reported to sales manager - he said it’s not an issue -assured he will take care of any issue if found later. After we bought car next day car making same noise - reported back to dealership- no one is interested is fixing it. Three - sales manager called me after I sent email on post purchase issues .. he assured he will work with finance and servic team and get back to me - 100 hours - 4 follow up no response from sales manager. Attaching my conversation email - masked email for privacy. Feeling cheated by these guys….

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For sure the worst place to buy a car, Inexperienced sales people. Ask for a deposit and then lie and don't deliver. Keep your money. BUYERS BEWARE..!!!

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Original: I took my car for two recalls. 2014 Soul. One recall was the ACU update the other was an engine fire/bearing test. After getting my car back it started sputtering on acceleration. I took it back and the problem persisted. One advisor said they DID feel what I felt yet the papers said they could NOT replicate it. The lead mechanic went on a ride with me and finally felt what I did. He checked the spark plugs and flashed the same software again and again and still the problem wasn't solved. The lead alluded that it could ... Read More

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DealerRater - May 20, 2022

Original: I took my car for two recalls. 2014 Soul. One recall was the ACU update the other was an engine fire/bearing test. After getting my car back it started sputtering on acceleration. I took it back and the problem persisted. One advisor said they DID feel what I felt yet the papers said they could NOT replicate it. The lead mechanic went on a ride with me and finally felt what I did. He checked the spark plugs and flashed the same software again and again and still the problem wasn't solved. The lead alluded that it could be the transmission failing but they did not check it. They did little to nothing to FIND and SOLVE the problem. They kept saying there was no error codes and couldn't offer any repair service. Well OBVIOUSLY there IS a problem. And it hasn't been solved. Anyone I spoke to seemed to have no sympathy or concern over my issue. This is my first and LAST time I'll ever bring my car here. It's clear they refuse to do actual work to FIND and SOLVE the obvious issue. Update1: it's been 4 days since I sent "Victoria the manager" an email and never responded. Just proves my point they don't care. UPDATE 2: i took my car to Carson Kia in which they informed me right away they could replicate and found the issue. they determined by swapping the spark plugs and coils that there was indeed a misfire from the plugs. i took it for a third opinion at a local mechanic who changed the spark plugs and the problem has been solved. no more misfire no more sputtering. IT WAS FIXED. Covina Kia's mechanics and advisors are liars. they said my spark plugs were fine and "looked brand new." they either didnt check them at all or when they did the recall to inspect the area, didnt reinstall them correctly. also i never got a call back from "Victoria the manager" or any response from her.

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If I could give this dealer a 0 star review I would. DO NOT WASTE YOUR TIME HERE. They sold me a “certified” vehicle and within 3 days of purchasing transmission on vehicle failed. Their service team failed to do their due-diligence and completely inspect the vehicle upon putting on the lot for sale. I spent hours in their office just so they could give me the run around on my issue. I asked for their general managers information and they tried to withhold it. I’ve been waiting for days now for a call back and nothing. Might I add Jorge ... Read More

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DealerRater - Feb 21, 2022

If I could give this dealer a 0 star review I would. DO NOT WASTE YOUR TIME HERE. They sold me a “certified” vehicle and within 3 days of purchasing transmission on vehicle failed. Their service team failed to do their due-diligence and completely inspect the vehicle upon putting on the lot for sale. I spent hours in their office just so they could give me the run around on my issue. I asked for their general managers information and they tried to withhold it. I’ve been waiting for days now for a call back and nothing. Might I add Jorge in sales is a liar and tried to downplay what was wrong with the car when I spoke to him about it. SUPER DISMISSIVE STAFF! I HIGHLY REGRET “my purchase” here. Would not recommend this dealer.

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Worst dealer ever! Karen is so unprofessional! Go to Pomona Kia! And ask for LISA!

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Worst dealership I have ever dealt with! They called me and set up a appointment and salesman didn't show! Someone else helped me and had no idea what he was doing! Walked out and told them to never call me again! Service department is no better!

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Service department personnel are liars. They will hold your car hostage, claiming that they have to have authorization from KIA corporation to do repairs on a published recall! "We'll let you know by the end of the day" and three days later, you're still without a car. They refuse to provide a rental, basically screwing you any way they can. I've had to deal with recalls with other auto makers and the process was nothing like this xxxx! Face it, KIA, you've put out a bad product...now OWN it and do the right ... Read More

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DealerRater - Aug 5, 2021

Service department personnel are liars. They will hold your car hostage, claiming that they have to have authorization from KIA corporation to do repairs on a published recall! "We'll let you know by the end of the day" and three days later, you're still without a car. They refuse to provide a rental, basically screwing you any way they can. I've had to deal with recalls with other auto makers and the process was nothing like this xxxx! Face it, KIA, you've put out a bad product...now OWN it and do the right thing!

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Martin, Jorge, finance people will try and getvyou to finance with their banks, DONT DO IT, lies lies lies,we had our own to use

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Worked with Luis (internet sales person) and Jorge (sales rep). Excellent pair to work with. They were informative, friendly and most of all, helpful. Jorge, especially made the difference for me; his patience and willingness to work with me, helped me make the decision to purchase my new Kia Seltos S. I will definitely refer friends and family.

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The service there sucks! I've been calling them for some information on my truck!! And there is never any one to answer the phone,I leave a message and no one returns my call!!

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Sierra & Westley were rude when I called to discuss a vehicle posted online. Sierra is disrespectful to customers. She should be fired or reprimanded. This was over the phone, I can just imagine how she and the other KIA staff people treat customers. I'm sure with no respect!

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Service department consists of scam artists that try to con you out of money! They tried telling me my car will break down and brakes will fail if I don't spend thousands in repairs- went to get a 2nd opinion and found out they were lying about everything.

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They sold me a vehicle that had previously been damage an claim that that it is certified. They sell you oil change packages that are supposedly universal mean you can take it to any Kia dealership. But it lie, they also take 5 to 4 hour to do a simple oil change. Even with a appointment, apparently they don’t know how to do a simple oil change. That dealership is one of the worst experience in my life. I going to sell this car and never buy a Kia vehicle ever again. The dealership at KiA of Covina should be investigated. ... Read More

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DealerRater - Dec 10, 2019

They sold me a vehicle that had previously been damage an claim that that it is certified. They sell you oil change packages that are supposedly universal mean you can take it to any Kia dealership. But it lie, they also take 5 to 4 hour to do a simple oil change. Even with a appointment, apparently they don’t know how to do a simple oil change. That dealership is one of the worst experience in my life. I going to sell this car and never buy a Kia vehicle ever again. The dealership at KiA of Covina should be investigated. So don’t buy from Kia of Covina..

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I took my car for a recall. Excellent service and very professional people at the shop. However, the person who answers the phone to make the appointment , Jennifer, very rude and not help at all. It gives a bad image to the dealership. So the first impression is very bad. They should send her to a customer’s relation seminar to learn the basics

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I am a proud owner of a 2017 Kia Niro I bought my car brand new and have loved every day I owned it. Yesterday I was rear ended by a DUI driver. The driver was in a Dodge Ram 4 wheel drive pickup one of their largest makes and was traveling at least 45 to 50 miles per hour. My Niro held up great I servived it without a scratch and the car was able to drive away from the accident not towed. Thank you Kia for saving my life and my next car will be a Kia Niro too. I am proud ... Read More

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DealerRater - Sep 30, 2019

I am a proud owner of a 2017 Kia Niro I bought my car brand new and have loved every day I owned it. Yesterday I was rear ended by a DUI driver. The driver was in a Dodge Ram 4 wheel drive pickup one of their largest makes and was traveling at least 45 to 50 miles per hour. My Niro held up great I servived it without a scratch and the car was able to drive away from the accident not towed. Thank you Kia for saving my life and my next car will be a Kia Niro too. I am proud to give you my name and my business on my next vehicle. Cheryl Rocha.

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Michael was awesome to work with. Very understanding and kind. He made us feel like we were important and not a bother. Great guy. I would highly recommend working with him and this dealership.

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I have been going to this service dealer for years and have been dealing with Michael Connell. Service advisor and he never fails me. He is always so pleasant and personable and knows what service is all about. . I am always very satisfied with their service. Michael Connell is the best service advisor. I would also like to mention Monique who helped me get a ride home and the nice driver Joseph. Thank Kia service.

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BUY SOMEWHERE ELSE THESE GUYS ARE A BUNCH OF THIEVES I BOUGHT A NEW KIA AND THEN I WAS ASKED TO RETURN THE CAR THEY KEPT MY 3000 DOWN PAYMENT AND MAKE STORIES UP THIS PLACE IS GARBAGE

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I came in today for an oil change and tire rotation. With it being my first oil change, Mark was very informative with any questions I had. The perfect service and kindness from Mark definitely made my visit pleasant.

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Went this weekend to purchase a new Sorrento. We had a True car quote so everything was supposed to be easy. They would not honor the TC quote but got close at about $500 above. They tried to add a package for door edge guards and tint for $415. The rear widows come standard with privacy glass. Then they low balled our trade. Ended up going to another dealer and in 10 minutes had their deal beat by $2000. Wont be back

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If you own a Kia take it somewhere else for service. The general manger of Covina Valley Kia, Wes Parker, doesn't give two flying xxxxs about his customers. Twice I have tried to complete an oil consumption test on my 2013 Kia Optima to have them blow me off for the follow up appointments to measure the results. Meanwhile my car is burning oil like crazy and now smells like fuel. I am sure that they know this will be a warranty repair that they don't want to perform it. I am having the test done by another dealership ... Read More

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DealerRater - Oct 23, 2018

If you own a Kia take it somewhere else for service. The general manger of Covina Valley Kia, Wes Parker, doesn't give two flying xxxxs about his customers. Twice I have tried to complete an oil consumption test on my 2013 Kia Optima to have them blow me off for the follow up appointments to measure the results. Meanwhile my car is burning oil like crazy and now smells like fuel. I am sure that they know this will be a warranty repair that they don't want to perform it. I am having the test done by another dealership who understands that a customer's time and vehicle are important to them. I will never go back and I hope they go out of business. Oh, and go screw yourselves service department employees and specifically Wes Parker. You don't care about your customers. As a matter of fact, because of my treatment, I will be selling my car and NEVER purchasing a Kia again. I should've stuck with Toyota

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fast and friendly service. mike in service is awesome. got in and out of there in less than an hour. I look forward to coming here, cause I know I'll be taken care of.

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I bought a brand new car today and I am very happy with service and car buying process that I highly recommend Covina Kia because they strive hard to make it good experience by being fast and friendly from start to finish. However I do wish that I got a full tank a gas like they promised me but overall I am happy and in a car that I love .

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In November 2017, I was looking to trade in my 2014 Kia Optima. I was promised (by the sales manager Jeff) that they would park the last 2017 Kia Sorrento in the back so that I could pick it up the next day. When I got there after driving over 150 miles, I was informed that the car had been sold. (Problem #1) The only alternative was to purchase a 2018 Sorrento, which was over $10,000 more. After much haggling, I decided to do the deal. Only problem, they never paid my Kia Optima off. (Problem #2) Kia Motors Finance called me in January to continue making the ... Read More

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DealerRater - Jun 27, 2018

In November 2017, I was looking to trade in my 2014 Kia Optima. I was promised (by the sales manager Jeff) that they would park the last 2017 Kia Sorrento in the back so that I could pick it up the next day. When I got there after driving over 150 miles, I was informed that the car had been sold. (Problem #1) The only alternative was to purchase a 2018 Sorrento, which was over $10,000 more. After much haggling, I decided to do the deal. Only problem, they never paid my Kia Optima off. (Problem #2) Kia Motors Finance called me in January to continue making the payments on the Optima (that I no longer had). After trying for days to get in touch with Jeff, and repeatedly told to talk to KMF, I was informed that there was nothing Covina Valley Kia could do. After weeks of attempting to take it higher up the chain of command, I was finally able to speak with Wes Parker, the GM. Eventually, he agreed to send me a check to resolve the last 6 months of payment that I owed. The only problem was that the payment was now over 30 days late, and it was reflected on my credit report. (Problem #3) I called KMF again to dispute the late payment, and they told me to get a letter on official letterhead from Covina Valley Kia explaining that I was not the one responsible for the payments. Unfortunately, upon asking CV Kia for the letter I was informed that that was not a service they could provide. (Problem #4) I consider myself to be a very patient and reasonable man, but after such an unprofessional and discourteous experience with Covina Valley Kia, I decided I would be remiss as a customer to not share my story with others and warn them against doing business at such an establishment.

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MY BRAND NEW CAR BOUGHT FROM THIS DEALERSHIP BROKE DOWN THE NEXT DAY! I bought my Kia Niro on 2/18/18 and it broke down the next day as I was driving on the freeway! It stopped running at 160 miles and I had to be towed to the nearest Kia dealership -at night. I did not even have my car for 24 hours! Today is 2/22/18 and my car is still at the service department and still not working. I called Covina Valley Kia to see what they can do -and they're just giving me the run around. They sold me a car ... Read More

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DealerRater - Feb 21, 2018

MY BRAND NEW CAR BOUGHT FROM THIS DEALERSHIP BROKE DOWN THE NEXT DAY! I bought my Kia Niro on 2/18/18 and it broke down the next day as I was driving on the freeway! It stopped running at 160 miles and I had to be towed to the nearest Kia dealership -at night. I did not even have my car for 24 hours! Today is 2/22/18 and my car is still at the service department and still not working. I called Covina Valley Kia to see what they can do -and they're just giving me the run around. They sold me a car that completely stopped working the day after I purchased it! This is unacceptable. This is wrong. Please don't buy your car from Covina Valley Kia! It might break down the following day!

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Went to by a Kia forte , not even a new one...wanted a uesd one , was on a budget and only wanted to spend less than 15000 out the door..i found a car online, so I went ? When I got there I had alredy spoke to tux on sales representatives. I had alredy told them what I wanted n I made sure we got straight to business. My credit score was a 765 and I wanted to do a tread in. These guys , first lied about the car, bcues when I came it was not there anymore...then I tryed to ... Read More

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DealerRater - Feb 20, 2018

Went to by a Kia forte , not even a new one...wanted a uesd one , was on a budget and only wanted to spend less than 15000 out the door..i found a car online, so I went ? When I got there I had alredy spoke to tux on sales representatives. I had alredy told them what I wanted n I made sure we got straight to business. My credit score was a 765 and I wanted to do a tread in. These guys , first lied about the car, bcues when I came it was not there anymore...then I tryed to finance a car and they wanted to give me 2000 for my 2013 Chevy Sonic. Then they keept playing with the number, try to make me get this car out my budget and my payments were even off. Omg what a head ack... fanily I walked n the representative there was making all the choices, ran out to chase me becues he knew he had messed up...but aging waste of time n the whole think was a joke. The started by telling me "I didn't really want a car, cuz if I did i would of got it" wrong I didn't want to get sucked in to buying something I know I could get better price for. Anyhow I went to Honda n I got a 2018 Honda civic LX. Which I'm so Happy with...no I don't recommend this dealership . He'll no I won't ever buy a car there...they need to hire people with more skills in customer service. So sad

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Owner does not honor what comes out of his mouth. Overcharged $8000 for leased mileage instead of forgiving the miles as promised when leased in 2015. Was forced to purchase a car I didn't want and the car I Did want all they needed to do was take an additional $1500 off and I could have drove away with the car I wanted. Instead the only car I could drive off with that was in my budget was called an unwanted which had 2500 miles on it. So instead of leaving without a car I took the only one available and signed the ... Read More

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DealerRater - Sep 4, 2017

Owner does not honor what comes out of his mouth. Overcharged $8000 for leased mileage instead of forgiving the miles as promised when leased in 2015. Was forced to purchase a car I didn't want and the car I Did want all they needed to do was take an additional $1500 off and I could have drove away with the car I wanted. Instead the only car I could drive off with that was in my budget was called an unwanted which had 2500 miles on it. So instead of leaving without a car I took the only one available and signed the papers. I feel I was forced and bullied into taking this car because it was literally my only given choice. I also have proof from a former employee that referred me that the last staff meeting he/she attended they were all told to make the deal you can forgive the extra mileage and make it disappear so you can get the sale. Literally week later I go to purchase a new car and ready to sign the papers for my Niro and I'm told in order for Kia to take back the leased car which originally cost me 22,500 in 2015 they purchased it back for 20,000 ($12,000 for the car and $8,000 for miles overage)! Seriously all they had to do was forgive the $8000 and my payment would be what I can afford and my balance wouldn't be 36,000 for a Kia Soul that was unwanted! So don't go here and listen to all there empty promises and deals because it's all Lies! Owner and his brother were not helpful instead were rude, demeaning and not helpful at all! The nerve to say yes I can help you get the car you want for another $3,000 down when I already got screwed for $8000 I should not have had to have on my contract in the first place you bunch of lowdown scheming liers!

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I bought a 2015 used but new to me vehicle . finance department is awful and tell lies. To make a long story short they lied to me , overpriced me, sold a car with bad tires,the very first night I bought it a warning indicating a headlight out came on and kept coming on ( the headlight was not out I figured it said that because it was sold with aftermarket headlights already installed in it and not by me either) well like 3 days later the headlight finally went out completely and it sucks that I haven't owned the car for ... Read More

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DealerRater - Jun 21, 2017

I bought a 2015 used but new to me vehicle . finance department is awful and tell lies. To make a long story short they lied to me , overpriced me, sold a car with bad tires,the very first night I bought it a warning indicating a headlight out came on and kept coming on ( the headlight was not out I figured it said that because it was sold with aftermarket headlights already installed in it and not by me either) well like 3 days later the headlight finally went out completely and it sucks that I haven't owned the car for a week yet and already need to replace something on it .I even think that they keyed my car that way I could not return it cuz I have cameras set up at my house and I don't have any enemies to do such a thing . Never will I buy from Kia ever again .and the whole gift card advertisement is a lie I never received nothing . I didn't even get a car fax on my car either .

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I purchased my car at this dealership a year ago and I'm never disappointed when I bring my car in for a fixing. Everyone is friendly and are always honest about what is going on with your car.

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I bought a brand new Kia Niro and paid in full. When I got the registration, it shows that the dealership had a lien on the title. When I called the dealership, they said that they would fix it. Instead, all they did was to sign off on the pink slip and told me to go to DMV myself to clear off the lien. Due to their mistake, I had to go through a lot of hassle and pay DMV additional processing fee to clear the title.

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I bought a 2016 Acura last sunday, I oved the vehicle but it needed both front tires that's VERY UNSAFE TO DRIVE (tires and brakes are safety) They even took the spare out this car. The same day of the purchase I mentioned to the sales person and requested to put it on due bill and it was denied.They said that the tires passed DMV SAFETY INSPECTION and IS NOT TRUE" TIRES ARE VERY BOLD, I took it my self to a tire place for inspection and they affirmed the TIRES ARE BOLD I also find out the ... Read More

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DealerRater - May 3, 2017

I bought a 2016 Acura last sunday, I oved the vehicle but it needed both front tires that's VERY UNSAFE TO DRIVE (tires and brakes are safety) They even took the spare out this car. The same day of the purchase I mentioned to the sales person and requested to put it on due bill and it was denied.They said that the tires passed DMV SAFETY INSPECTION and IS NOT TRUE" TIRES ARE VERY BOLD, I took it my self to a tire place for inspection and they affirmed the TIRES ARE BOLD I also find out the it needs ALIGNMENT & POSSIBLE STRUTS I went next day to speak with manager Danik and Boddy onei think Boddy told me over the phone that will take care of me but when I arrived he didn't even wanted to speak to me. He sent me the same finance manager that sold me the car Chris and he went back and forth to them and Everyone he asked refused to change them not even for used tires,it doesn't even have a spare and on the window sticker says that it comes with a spare and the kit to change the tire and nothing was in this vehicle The contract says "THE INFORMATION YOU SEE ON THE WINDOW FORM OF THIS VEHICLE IS PART OF THE CONTRACT, INFORMATION ON THE WINDOW FORM OVERRIDES ANY CONTRARY PROVISIONS IN THE CONTRACT FOR SALE." My window sticker says THIS VEHICLE IS EQUIPPED WITH A SPARE AND KIT" NOTHING WAS PROVIDED . CHRIS came to me with a inflator kit 🤔 And told me if i want they can only split the price of one tire with me I was like wow " Is ok, thank you" and left . Next day the Gral.manager called me to thank me for the purchase and left me a voicemail welcoming me to their family lol and if i needed anything to call him. I did called and like usual NO ANSWER. left him a message and no one never return a call to me. I waited to take an action thinking He will get my voicemail and. call me back with help but nope NoTHING WAS DONE! Thats why im doing my review now Very bad experience I had. My car needs BOTH FRONT TIRES, ALIGNMENT & POSSIBLE STRUTS This was a very bad purchase. Well A very bad choice of place to purchase " COVINA VALLEY KIA " I wouldn't recommend NO ONE to come and purchase a vehicle from here VERY BAD CUSTOMER SERVICES. From a VERY DISAPPOINTED CUSTOMER

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Everytime I visit this dealership, I'm respectfully greeted and confidently asked how can they help me. The whole staff has confidence it seems, in making me feel confident that I made the right choice in purchasing my vehicle here. And guys like Howard stand out among them all

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Bought a new car got a flat. No Spair tire! Service won't help no shuttle available. Stranded with a baby. Was asked to get a taxi.

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Leased a Optima in 2014, went in to either lease another car or buy mine. Treated like crap don't care about customer retention.When I leased my Optima 3 years ago everyone was nice worked with us.We sent 4 other people in to buy cars from Kia and they all bought a car or SUV . They kept stressing customer retention to us and come in and we will make you a great deal. Went in on Sunday and dealt with Wesley Parker. Nice and polite young man, but didn't make us any good offers. Came out with a new lease ... Read More

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DealerRater - Apr 5, 2017

Leased a Optima in 2014, went in to either lease another car or buy mine. Treated like crap don't care about customer retention.When I leased my Optima 3 years ago everyone was nice worked with us.We sent 4 other people in to buy cars from Kia and they all bought a car or SUV . They kept stressing customer retention to us and come in and we will make you a great deal. Went in on Sunday and dealt with Wesley Parker. Nice and polite young man, but didn't make us any good offers. Came out with a new lease price and one price quote for buying my car. No willing and dealing at all. He told us he was new at his job and a little wet behind the ears. I said something about the price and he said well we need to make money. Like I said he was a nice boy but didn't try and make any offers to get us to buy or lease another car. Went in Tuesday to speak with Buddy Parker because he's the one that helped us 3 years ago and got us a great payment for our lease. I know leasing a new car would be higher then it was 3 years ago, but not at the price they quoted us. We spoke with Buddy for a min when we first got there then he turned it over to a sales man. I think his name was Robert. Buddy didn't speak with us anymore after the first min, not like he did 3 years ago. We ended up buying my car but going through our credit Union at a much lower rate and much lower monthly payment. Its to bad Kia wasn't willing to get the price down like the credit Union to keep our customer retention going. I will not be going back and I will not send anyone else there.

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Had my car towed to this location since it was the nearest dealer and the service department was not helpfull, never call me back never call to inform me of anything that was going on with my car and was carless for a wild even after paying for the exteded warranty

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Thank you for the great service I really appreciate it. I showed up and did not have to wait to long I was happy with my service done

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I had looked at various car dealerships and became very uncomfortable with the "hovering" of the salesmen at these dealerships. i had said, Ii'm just looking, yet they "hovered" around me and my family until we decided to leave. KIA West Covina was so different! We were given space and time to "look around." Robert Y. was knowledgeable, patient, and made our buying experience such that we bought 2 KIA cars. The value for the price was terrific. The customer service was outstanding. I recommend this dealership and Robert Y. as the go to ... Read More

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DealerRater - Sep 26, 2016

I had looked at various car dealerships and became very uncomfortable with the "hovering" of the salesmen at these dealerships. i had said, Ii'm just looking, yet they "hovered" around me and my family until we decided to leave. KIA West Covina was so different! We were given space and time to "look around." Robert Y. was knowledgeable, patient, and made our buying experience such that we bought 2 KIA cars. The value for the price was terrific. The customer service was outstanding. I recommend this dealership and Robert Y. as the go to place/person when looking for a car.

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Service tech Larry needs to be retrained in customer service. On 9/17/16 went in for service and said it was my fault for scheduling a recall service on a weekend because all they do is basic maintance. Its MY FAULT because I should know as if I work there. Seriously do you guys don't communicate? So now I'm stuck driving a truck whos horn doesn't work,has a recall on the axles,has electrical problems way to go KIA.

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I just purchased a Kia Optima for my daughter and Robert Yanez is a wonderful sales representative. He is knowledgeable, kind, and a no pressure salesman. This was the first car buying experience that I have enjoyed and was done quickly! I got just what I was looking for and Robert went above and beyond to make sure my daughter knew how to use all the features on her new car. We are happy to be part of the Kia Family Now! I will definitely refer my friends and family to Robert Yanez at Kia Covina Valley.

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Ok I had a problem at first but the service manager found out called me and promised to resolve the issue personally on Friday. I REALLY appreciate his responsiveness to this issue. After talking to him my mind was put at ease and I am confident the issue will be handled. They say don't judge a company by their mistakes judge them by how they handle a mistake, Covina Kia is handling mine like a champ! Thank you and see you in the AM

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Made a call to ask about purchasing a car but we had horrible credit. The salesman Juan said no worries apply and we will call you back. Now we did not think they would call. 5 mins later Hugo called us and said come on in and we can work with you. We arrived and we were greeted by Frank Elliot and he rolled out the red carpet and was up for front and honest with us but never made us feel that they could not help us. The sale team Juan, Ray, Hugo and Frank took awesome care of us. ... Read More

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DealerRater - Aug 10, 2016

Made a call to ask about purchasing a car but we had horrible credit. The salesman Juan said no worries apply and we will call you back. Now we did not think they would call. 5 mins later Hugo called us and said come on in and we can work with you. We arrived and we were greeted by Frank Elliot and he rolled out the red carpet and was up for front and honest with us but never made us feel that they could not help us. The sale team Juan, Ray, Hugo and Frank took awesome care of us. Frank asked about our family and we explained we needed a van because we were adopting 3 little boys and we needed a bigger family car. They worked so hard for us and yesterday we were able to drive away with a 2016 Kia Sedona. I cried when they called me with the good news. Our boys are so excited. The saws team honestly worked a miracle for us and never once gave up. Tjank you so much for making our dream come true of owning our new car. Chris made signing all docs fun and was so professional. Thank you so much. The Aguirre Family. You are truly out super hero's.

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Called this place to get a new battery put into my 2014 Kia Optima. Not only did they have this battery in stock, but Danik was very helpful and professional over the phone I did not feel rushed and he gave me a same day appointment on a Saturday. Upon my arrival I was promptly greeted by the employees in the service center . The whole process took no more than 20 minutes tops. I am very pleased at the service I received here, the staff is very professional, warm and welcoming and not to mention very knowledgeable. On my way out I ... Read More

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DealerRater - Aug 9, 2016

Called this place to get a new battery put into my 2014 Kia Optima. Not only did they have this battery in stock, but Danik was very helpful and professional over the phone I did not feel rushed and he gave me a same day appointment on a Saturday. Upon my arrival I was promptly greeted by the employees in the service center . The whole process took no more than 20 minutes tops. I am very pleased at the service I received here, the staff is very professional, warm and welcoming and not to mention very knowledgeable. On my way out I was explaining to Danik about another issue I was experiencing before my battery died and another co-worker overheard and was able to explain further on where this other issue was originating from. I was very pleased with the information I was receiving from him although I wish I would have gotten his name. Overall, my experience here was amazing come see Danik and the rest of the service department crew in the service department. You won't be disappointed.

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Came in for a used car and Robert was very kind enough to help us. My sister found the perfect car with his help. He was very kind and professional towards us. Everyone working there was very helpful and always made sure we were being helped and cared for. Got an outstanding car note and took the car. This whole process took a good 2 1/2 hours which was very impressive. I would recommend all my family and friends to come here if they are looking into getting a great deal. My family would like to thank everyone at Covina Valley Kia ... Read More

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DealerRater - Aug 7, 2016

Came in for a used car and Robert was very kind enough to help us. My sister found the perfect car with his help. He was very kind and professional towards us. Everyone working there was very helpful and always made sure we were being helped and cared for. Got an outstanding car note and took the car. This whole process took a good 2 1/2 hours which was very impressive. I would recommend all my family and friends to come here if they are looking into getting a great deal. My family would like to thank everyone at Covina Valley Kia for their professionalism and helpfulness in this process.

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excellent service wesley was to the point and very quick in getting the paper work done . great young man. need more like him in this would .

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Anthony gullart was amazing helping us out and made us feel comfortable and didn't force us into anything. He made it easier for us to decide our options.

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Just purchased a new 2017 kia spotage. Love the car. I would like to Thank Anthony Gullart for all of his help. Sincerely, Gabby Barraza

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Excellent ,estoy feliz con mi compra gracias Kia de covina lo super recomiendo todo fue muy rapido y me ayudaron que mi compra fue una muy buena experiencia gracias !!

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People are nice and very approaching people.they took care of me really good and very professional.i totally recommend this dealearship to everyone.try and visit them

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The time it took to buy our new Kia Sportage was rather quick - from the time it took to look at the cars, test drive, negotiate pricing, to financing - we were able to drive home in our new car in no time. Eddie was really helpful in getting a great deal on our car - he even followed up with us a few days later to see how we were liking our new Kia; 10/10 for his services! Kim helped us get through financing fast too, and Pablo helped make sure our car was ready to go! Everyone at ... Read More

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DealerRater - Jan 2, 2016

The time it took to buy our new Kia Sportage was rather quick - from the time it took to look at the cars, test drive, negotiate pricing, to financing - we were able to drive home in our new car in no time. Eddie was really helpful in getting a great deal on our car - he even followed up with us a few days later to see how we were liking our new Kia; 10/10 for his services! Kim helped us get through financing fast too, and Pablo helped make sure our car was ready to go! Everyone at Covina Valley Kia were awesome, thanks for the great service!

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I had my timing & drive belts replaced. After getting the paper work I waited about an hour & 1/2 for the shuttle home. About 2 hrs. later I called to see if it was ready. When I arrived it was nearly ready and had been washed. I was pleased with Jennifer who seemed to be on top of things. Overall a 7+ review.

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I was having an electrical problem with my car and took it to Kia of Cerritos where I had the worst customer service I have ever experienced. I took my car to Covina Valley Kia and received the best customer service. It was like night and day. Everyone in their service department is kind even though they are so busy every time I come in there. I am always treated with respect even if I don't understand the "car talk" they are telling me they are always willing to explain it in further detail. I will continue ... Read More

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DealerRater - Sep 17, 2015

I was having an electrical problem with my car and took it to Kia of Cerritos where I had the worst customer service I have ever experienced. I took my car to Covina Valley Kia and received the best customer service. It was like night and day. Everyone in their service department is kind even though they are so busy every time I come in there. I am always treated with respect even if I don't understand the "car talk" they are telling me they are always willing to explain it in further detail. I will continue to drive 20 miles out of my way to take my car to Kia of West Covina instead of Kia of Cerritos.

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Fausto gave us a great deal that i had talked to them about before showing up.they were friendly and got us in our new car in no time! I would definatley reccomend covina valley kia!

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Had appointment today the sales rep did not show up so we had to deal with a different rep. They lied said we didn't have to run credit again because we were recently there and everything was still on file. Did not have half the cars they have us a list for. We drove all the way from Victorville to covina for nothing waisted time and gas traveling. Ended up getting a car from valley hi kia instead.

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The customer service was outstanding! Typically, the car buying process could be a dreadful . KIA of Covina has defiantly changed my perspective, I would definitely recommend them to friends and family any day. They were patient with my through out the entire process, did not push me to buy or I never felt pressured. My family could not be happier with our choice.

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Everyone was very friendly and kind to us when we walked in. They were patient and helpful with any questions we had about certain cars or payments. I would recommend family and friends looking to buy a new car to this location in the future!

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Sal Daoud was the sales consultant who served us as we leased KIA OPTIMA HYBRID from Covina Valley KIA.He did an excellent job in every way.We received very professional ,courteous and fair treatment from Sal, General Manager Wes Parker , Sales Manager Hugo and Finance Manager Kim. Since I have not yet dealt with the workshop/ service dept. yet, I am unable to assess " QUALITY OF WORK' on this survey. My Thanks to the entire team. I would definitely deal with this Dealership again.

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I recently bought a new Kia at an out-of-state dealership. After only one month, the left side of the bumper is starting to become unattached from the rest of the car. I made an appointment at Covina Valley Kia, and the service adviser dismissed it as a body shop issue, rather than as a manufacturing defect. Of course, this would put the financial burden on me, not Kia. He stated that my car must have been hit even though he could not find any evidence to support that conclusion. He quickly dismissed me. He even stated, "Plastic doesn't ... Read More

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DealerRater - Jul 14, 2014

I recently bought a new Kia at an out-of-state dealership. After only one month, the left side of the bumper is starting to become unattached from the rest of the car. I made an appointment at Covina Valley Kia, and the service adviser dismissed it as a body shop issue, rather than as a manufacturing defect. Of course, this would put the financial burden on me, not Kia. He stated that my car must have been hit even though he could not find any evidence to support that conclusion. He quickly dismissed me. He even stated, "Plastic doesn't dent," when I asked him where he thinks I was hit. This service adviser clearly didn't want to deal with my situation and admit that this was probably a manufacturing error. I contacted the dealership through their website and have not been contacted by the service manager. This service department has no idea what customer-oriented service is.

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BOTTOM LINE: Customer Service here is VERY BAD! They will treat you somewhat nicely when you want to buy/ lease a car and after that they don't care about you anymore. They basically turn their back on you once you have problem with your car. ALL they say is its your own responsibility and anything can happen. Even if it is less than a week of ownership. I would NOT recommend you to go to this place at all. I wouldn't come back at all I'll probably find some other KIA dealership for my service. I have ... Read More

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DealerRater - Jul 7, 2014

BOTTOM LINE: Customer Service here is VERY BAD! They will treat you somewhat nicely when you want to buy/ lease a car and after that they don't care about you anymore. They basically turn their back on you once you have problem with your car. ALL they say is its your own responsibility and anything can happen. Even if it is less than a week of ownership. I would NOT recommend you to go to this place at all. I wouldn't come back at all I'll probably find some other KIA dealership for my service. I have no problem working with Sal (sales) because he was pretty helpful and tries to help solve your problem but everyone else just seemed like they don't care. Sal helped me get a new car and calls me couple of time asking if I was satisfied with the car. I recently leased 2015 Kia Sorento. The whole paper work process took 5 hours. On top of that, the day I got the car, I realized they gave a wrong spare key- they gave me KIA Optima spare key instead when I have leased a Sorento. I have to go back to the dealership, waited for a long time for assistance and they finally exchanged it for the correct one. They said give us a five star rating and we will give you a free car wash. Less than a week later, there is a problem with my tire. The service department said that the tire is leaking air because they found a pinhole INSIDE the wall of the tire. They keep telling us it is our own responsibility to make sure everything is okay with the car but how do you make sure when something it is an internal problem. I would understand that if a nail is found OUTSIDE the tire then I would willingly pay for a new one but this is clearly not my fault. They said anything can happen when you bring the car out of the dealership. The way they handled this situation was also HORRIBLE, I have never ever in my life received this kind of bad customer service. They could have said "hey check with the tire warranty company or I will see what I can do." but instead they just say there is nothing else we can do and you have to buy a new tire. Make sure you guys check EVERY single detail of your car because they will say you are responsible with everything the moment you step out the dealership. We had to pay over $160 for a brand new Kumho tire because there is nothing they can do. This is not even a week of ownership yet. Imagine what would happen if it is over a month..... They will probably give you a worse service.

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just wait a looooong time for signing the contract.... both of sierra and steven were good service ....price good ... APR good ....but when I went there last time , the saleman name Chris gave me a jerky face without smile ., I don't know why . maybe I said I have no money to pay today or he just helped steven to service us so maybe not commission ? I don't know````but anyway finally got my new car ``` actually , the relationship is so so so so easy``` I get the car , u get commission (salary) . ....

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Marco was an amazing car sales man he was personal, friendly and just so amazing. He remembered me after a couple of months I had come by to check out the Kia Souls and he remembered me and all that I loved about the car. He gave me a really great deal and I so nice and I highly recommend his services. Even the finance manager was amazingly nice and helpful he really explained everything well so that I understood all the numbers. I love Covina Valley kia

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I recently had a very pleasant buying experience at Covina Valley Kia dealing with Adrian. He was friendly, answered all my questions and patiently showed me a number of vehicles and helped me until I found the right one. The dealership had a great selection of cars and colors, everyone I came in contact with was very friendly and helpful. The finance process was not too lengthy but it was very thorough and I was really happy with the end result. I was also impressed because Adrian took the time to familiarize me with the many features on my new ... Read More

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DealerRater - Aug 1, 2013

I recently had a very pleasant buying experience at Covina Valley Kia dealing with Adrian. He was friendly, answered all my questions and patiently showed me a number of vehicles and helped me until I found the right one. The dealership had a great selection of cars and colors, everyone I came in contact with was very friendly and helpful. The finance process was not too lengthy but it was very thorough and I was really happy with the end result. I was also impressed because Adrian took the time to familiarize me with the many features on my new car before I drove off. I was amazed and appreciative. I will recommend Adrian and Covina Valley Kia to all my friends.

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I bought a used car and i had some problems with it. The service department were very rude when i was not satisfied with their work. my car was damaged by them and they accused me that i damaged the car myself.i cant believe the service i was given. i bought this car which was not cheap and its not even 2 weeks having the car and i have so many problems. i will not bring my car for service here i prefer the honda dealer they give me very good service. although the finance department was very helpful in ... Read More

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DealerRater - Jul 11, 2013

I bought a used car and i had some problems with it. The service department were very rude when i was not satisfied with their work. my car was damaged by them and they accused me that i damaged the car myself.i cant believe the service i was given. i bought this car which was not cheap and its not even 2 weeks having the car and i have so many problems. i will not bring my car for service here i prefer the honda dealer they give me very good service. although the finance department was very helpful in helping me to resolve my problem and i really appreciate their help. i hope the service department will improve their service otherwise they will loose alot of business. thanks alot finance department for your help i will need your help again soon. Its a shame to pay alot for a car and not even pay the first car payment and already something wrong with the car the service department manager could have been more understanding. this is the worst experience i have ever had with any car dealer and the first experience that was bad. I bought my car here because first impression with the salesperson was very good and financing department but the service department killed my whole good expectation. I am very sorry but they need some help with customer service. thanks alot

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Excellent customer service. Everyone was super friendly. James was awesome!!! He was very helpful and informative. He really took the time to go over the car and answer any possible question I could have. I had been to the All Star Kia dealership earlier in the day, and the difference between the dealerships is night and day. Here I really appreciated that they did everything they could to make me feel comfortable, and they really worked with me to make a great deal. I never felt hassled or harrassed. I would definately recommend going to this dealership, especially first time ... Read More

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DealerRater - Jul 8, 2013

Excellent customer service. Everyone was super friendly. James was awesome!!! He was very helpful and informative. He really took the time to go over the car and answer any possible question I could have. I had been to the All Star Kia dealership earlier in the day, and the difference between the dealerships is night and day. Here I really appreciated that they did everything they could to make me feel comfortable, and they really worked with me to make a great deal. I never felt hassled or harrassed. I would definately recommend going to this dealership, especially first time buyers like myself.

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Met Steve Kanady in Dec., wasn't quite ready to buy. He kept in touch for 6 mos. and I finally went to see him. He did his best to work with my financial situation, assisted with my trade-in. I had brought in an ad and he explained it to me and found a car that we test drove and thought would suit my needs. Everyone at this dealership was friendly, thoughtful and easy to work with. I would recommend this dealership to anyone needing to buy/lease a car. The pricing is fair. Because Steve kept in touch with me, ... Read More

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DealerRater - Jun 23, 2013

Met Steve Kanady in Dec., wasn't quite ready to buy. He kept in touch for 6 mos. and I finally went to see him. He did his best to work with my financial situation, assisted with my trade-in. I had brought in an ad and he explained it to me and found a car that we test drove and thought would suit my needs. Everyone at this dealership was friendly, thoughtful and easy to work with. I would recommend this dealership to anyone needing to buy/lease a car. The pricing is fair. Because Steve kept in touch with me, he was the one I asked for when I came in. He had patience and took the time to answer any and all my questiions and did all he could to assist me.

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AVOID THIS DEALERSHIP!! This is the worst place to get a car. Since I got the car I’ve been having several issues with it. First of all, all of their brand new cars are dirty from the inside and outside like if they have been already used. Signing all the paperwork took about 5 hours. They kept telling me that they were busy and that they were trying to get all the paperwork together. Then, they requested additional documents, which was fine, but they were asking for it one by one every 10 minutes. Being organized should be a priority. It ... Read More

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DealerRater - Jun 23, 2013

AVOID THIS DEALERSHIP!! This is the worst place to get a car. Since I got the car I’ve been having several issues with it. First of all, all of their brand new cars are dirty from the inside and outside like if they have been already used. Signing all the paperwork took about 5 hours. They kept telling me that they were busy and that they were trying to get all the paperwork together. Then, they requested additional documents, which was fine, but they were asking for it one by one every 10 minutes. Being organized should be a priority. It took about 5 hours to finally see the financing guy and sign the contract. To my surprise when we got the car, it was still dirty and with food stains inside. They asked me to come back the next day to get it clean and assured me that I didn’t need an appointment since the service guys would already know about the issue. When I went back the first thing I was asked was if I had an appointment, but I explained the situation and nobody seemed to know what I was talking about. I waited 3 hours and nothing was done. When the car was ready, it came out the same way and one of the managers, Josh, apologized and asked me to come back the next day. Long story short, they offered me a rental car for the next visit and it was supposed to be just ready to pick up, but in reality you have to fill out some paperwork, put your own credit card and deal directly with the rental car company. They pay for the rental but you are still responsible of returning the car with the gas tank filled up. Was it my fault that the car they sold was dirty and all messed up? Definitely Not!!. The next day I get a call that I had to go back to finish signing some other paperwork when everything was supposed to be all done!. This was already 3 days in a row wasting time and going back to the dealership. On the other hand, they also offer a free “car wash” service “for life.” Do not waste your time using this service!! I waited for 2:15 hours to get my car washed! And again, when my car was ready, It came out with spilled oil all over. I got pictures of it, too bad I can't post them here. When I asked the service man, he just offered to take it back after wasting my time for 2 hours when they originally said would take 45 minutes. To my surprise they didn’t vacuum the inside too. I don’t know what type of management they have but this is the worst customer service I’ve seen. There are only 3 people here that seem to be doing their job but unfortunately the rest of the staff ruins their reputation. AVOID this dealership. I don’t like writing reviews but all these situations have really pissed me off. Would I buy a car from this place again? Definitely NO! Would I recommend it to a friend? Definitely NO! I would try going to the FORD, NISSAN or Honda dealerships in the area before visiting the Covina Valley Kia. I have visited the previous dealerships with friends when buying a car and they haven’t struggled this much when signing the agreements and getting their cars. You get a call a week or so after buying the car from different people from the dealership asking about the service they provided you while getting the car, but even if you tell them, they just ignore it. If the dealership is so worried about getting a “10” in the survey they send, maybe they should do a better job when training the staff and also by keeping their cars in a clean and good condition. Way to go Covina Valley Kia trying to make more customers but making them to stay away from your company by your own actions.

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This is my second Kia vehicle I have leased from this dealer. My overall purchasing experience was excellent. The employees at this dealership are quite committed in providing an overall outstanding customer experience. I was not given the usual sales pitch and pushiness I had felt from other Dealerships. The customer care package and warranty are second to none. As well as, both Kia Forte's I leased. Thanks for making my choice easy in purchasing my next vehicle.

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WARNING!!!! Do not buy a car from this dealership!. They will low-ball you on your trade and steal your registration if you do not deal with them. Be careful of bait and switch. I should have listened to the other reviews before doing business with Covina Valley Kia. I negotiated a deal with their internet sales manager SIERRA VAN OLEPHEN. I already had a deal in place for a KIA Sorento for another dealership and the value of my trade. I communicated this to SIERRA and she informed me that she could beat that price by $300 and would be fair ... Read More

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DealerRater - May 31, 2013

WARNING!!!! Do not buy a car from this dealership!. They will low-ball you on your trade and steal your registration if you do not deal with them. Be careful of bait and switch. I should have listened to the other reviews before doing business with Covina Valley Kia. I negotiated a deal with their internet sales manager SIERRA VAN OLEPHEN. I already had a deal in place for a KIA Sorento for another dealership and the value of my trade. I communicated this to SIERRA and she informed me that she could beat that price by $300 and would be fair on my trade. I made it very clear that I did not want to play the car sales game and for her to bait and switch me when I got there. She guaranteed me that this would not be the case and to come on in. After reviewing the Yelp reviews I was a bit apprehensive to say the least, but wanted to believe the people with 5 stars. BIG MISTAKE. I drive an hour and a half in traffic to Covina Valley Kia hoping to be treated fairly. I quickly learned that would not be the case. I was told that our agreed upon deal was okay and the manager just needed to value the trade. I gave them my keys and registration card that they asked for. The manager then told me that he would only give me 7k for my trade. I reminded SIERRA about our previous conversations and that I was not happy. Prepared that this might happen I brought with me emails from another dealer that valued my car at $10k as well as "http://autotrader.com instant offer" paperwork that Kia Dealerships use for trades that valued my car for $10k as well. Sierra then lied to me and told me the manager researched the car online and it was only worth $7k. I then informed them that I wanted my things back and we would not be making a deal due to their abhorrent sales tactics. The next day I bought my Sorento from another Kia dealership for the same price Covina Kia was offered and received $9.8k for my trade. I was informed by the dealership that I bought my car from that my trade was worth between 9.5k-10k based off of http://autotrader.com, kbb, and the dealership wholesale auctions. When i told them about what Covina said they scoffed and said that Covina was sleazy. When signing the paperwork for the new car I realized that Covina had kept my registration. The new dealership informed me that this was a common practice of unethical dealers and that they did it to make me come back. I called over to Covina to request my registration card and the manager asked me why I didn't do the deal with them. I told him it was because he lowballed me on my trade and he inquired how much I got from the dealership I was at. After I told him within seconds he informed me that they had lost my registration card and he hung up the phone. I then had to go to two different dmvs to get the registration card so I could complete the deal. I am now happy with my new Sorento and thoroughly disgusted by the sales practices of Covina Valley Kia.

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Anthony was always courteous, was never aggressive and was always willing to answer all my questions. I was very happy with him as a salesman. I also want to mention the negative scores and negative feedback that I gave to Anthony on the KIA survey was because of warrantee issues I was having with other workers at KIA. They told me that if I canceled my insurance I would have to raise my interest. Anthony was not involved in this, so please do not put any negative blame on him. The matter was resolved by someone in finance named Hugo. ... Read More

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DealerRater - Apr 30, 2013

Anthony was always courteous, was never aggressive and was always willing to answer all my questions. I was very happy with him as a salesman. I also want to mention the negative scores and negative feedback that I gave to Anthony on the KIA survey was because of warrantee issues I was having with other workers at KIA. They told me that if I canceled my insurance I would have to raise my interest. Anthony was not involved in this, so please do not put any negative blame on him. The matter was resolved by someone in finance named Hugo. It took me two days to find someone to let me return the warrantee without any problems. I will not mention the names of the people that were telling me bad things in regards to this matter, because I am not this way, but thanks to Hugo, the matter was resolved and I am not resolved right and fair and happy. Like I said, once again, my salesman when I was dealing with him was as good of a salesman as he possibly could've been. He had some days off when these matters occurred. If anyone wishes to speak to me any further, you could reach me at Home (626) 964-3720 Cell (626) 261-3117

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I recommend this dealership to anyone. Everyone was so nice. overall a great place. If you want a KIA, this is the place to go!!!!

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After being turned down by 5 dealerships and smaller auto sales companies I finally stumbled upon Covina Valley Kia and Ted. Before even running my credit Ted promised me he could get me a car, so my husband and I drove from Murrieta to Covina just to see Ted. We ended up leaving with a Kia Forte but Ted called us back up there and got us into a bigger, nicer car. A Toyota Rav 4, I have an infant so it was difficult getting the carseat in the Forte but we absolutely love this Rav 4! After being turned down time and ... Read More

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DealerRater - Feb 22, 2013

After being turned down by 5 dealerships and smaller auto sales companies I finally stumbled upon Covina Valley Kia and Ted. Before even running my credit Ted promised me he could get me a car, so my husband and I drove from Murrieta to Covina just to see Ted. We ended up leaving with a Kia Forte but Ted called us back up there and got us into a bigger, nicer car. A Toyota Rav 4, I have an infant so it was difficult getting the carseat in the Forte but we absolutely love this Rav 4! After being turned down time and time again we never imagined we would be walking away with a Toyota Rav 4! Thank you Covina Valley Kia, you guys worked a miracle for my family! - Especially Ted & Shaun

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My husband and I were looking to buy a new car and decided to go to the Covina Valley KIA Dealership. We decided to go with the KIA because not only was it in our price range but it also received good safety reviews which is very important especially with a 2 1/2 yr. old. We were helped by a gentleman named Steven Kanady who was amazing! He was very knowledgeable about the car and was showing us all the features that it has which was very impressive. We told him what we wanted and the monthly payment we could afford and ... Read More

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DealerRater - Feb 10, 2013

My husband and I were looking to buy a new car and decided to go to the Covina Valley KIA Dealership. We decided to go with the KIA because not only was it in our price range but it also received good safety reviews which is very important especially with a 2 1/2 yr. old. We were helped by a gentleman named Steven Kanady who was amazing! He was very knowledgeable about the car and was showing us all the features that it has which was very impressive. We told him what we wanted and the monthly payment we could afford and he was able to get it down to that. We didn't feel any pressure and we felt very comfortable with the staff. They were very professional and after a couple of hours we got a brand new 2013 KIA Sportage...yay!!! The financial manager, Kal Abisaab(awesome) was able to get us a good interest rate and as we were about to leave Kal came out to tell us that he was able to get us an even lower interest rate....Wow!!! The staff totally exceeded our expectations and went above and beyond to get us the best deal they could. I would definitely recommend this dealership to anyone and Steven and Kal are superb. Thanks guys:)

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On January 17, 2013 as I walked into the Dealership I knew exactly what I wanted which was the 2013 KIA Optima. James Cummings (car salesman) ensured I got exactly what I wanted including the exact color, price and payment option. In addition, he was fully knowledgeable on all aspects of the car as he took the time to go over all details including the garage remote, to how to use and set up the phone system etc. I recommend this Dealership to anyone rather you are sure of what you want, or not sure as the service provided to me was very ... Read More

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DealerRater - Feb 6, 2013

On January 17, 2013 as I walked into the Dealership I knew exactly what I wanted which was the 2013 KIA Optima. James Cummings (car salesman) ensured I got exactly what I wanted including the exact color, price and payment option. In addition, he was fully knowledgeable on all aspects of the car as he took the time to go over all details including the garage remote, to how to use and set up the phone system etc. I recommend this Dealership to anyone rather you are sure of what you want, or not sure as the service provided to me was very helpful in my final decision. They got me the car I wanted at the price and payment I want.

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Had a great customer experience, there was no lies and I knew exactly what I would be able to buy and not buy. After horrible experience with Kia Dealer in Ontario (i-15)i was able to, as a first time buyer, get a 2013 forte and with no co-signer. The sales man Hugo was very attentive to my situation and experince with the past dealer and did a great job in making this experience a better one. I would recommend this dealer anytime.

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I consider myself fairly savvy when purchasing vehicles whether online or at the dealer to where I commonly do it for friends and family. This experience was unique because I was purchasing a new vehicle and then having it shipped to New Mexico. From the minute I submitted my online request to when I was contacted by Ted and Josh, I have nothing but praise for the employees and the Covina Kia dealer. The vehicle they quoted had not yet arrived and they gave a projection date on its arrival. In the meantime Ted took the time to show me ... Read More

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DealerRater - Jan 29, 2013

I consider myself fairly savvy when purchasing vehicles whether online or at the dealer to where I commonly do it for friends and family. This experience was unique because I was purchasing a new vehicle and then having it shipped to New Mexico. From the minute I submitted my online request to when I was contacted by Ted and Josh, I have nothing but praise for the employees and the Covina Kia dealer. The vehicle they quoted had not yet arrived and they gave a projection date on its arrival. In the meantime Ted took the time to show me a similar vehicle and go over all the options. I hd done my own research but was impressed by Teds knowledge. From there the application was submitted and had an instant decision. On top of that Josh showed me the invoice in case i had a suspicion as to their bottom line pricing. All i can say is there was no haggling, they were responsive, they were open and upfront about pricing, they were patient with me in the process, they were super efficient, and they have excellent customer service. After purchasing the vehicle there have been a couple of hiccups to no fault of the dealer, I contacted Wes and Shawn via phone, because Ted and Josh were not available. To my surprise they were extremely helpful and picked up where Josh and Ted left off even though they were part of the initial deal. I laud this dealership for their excellent service and have already recommended them to friends. This place hit a Home Run! RG

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Excellent service, easy to work with, made sure I left with what I wanted at the price I wanted! I will definitely be back to purchase again.

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Went there with my wife to BUY a used Honda Civic. No problem with the car or the salesman. Don't recall his name but he had a heavy accent. Went in to make the deal. They didn't want to budge one cent. This was a car that they had for quite some time. Oh well. I guess they didn't want my check. Was willing to pay for the car on the spot. No finance. So why does the sales manager keep talking finance? Why? Then he wants to show me another car in "the back". ... Read More

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DealerRater - Jan 7, 2013

Went there with my wife to BUY a used Honda Civic. No problem with the car or the salesman. Don't recall his name but he had a heavy accent. Went in to make the deal. They didn't want to budge one cent. This was a car that they had for quite some time. Oh well. I guess they didn't want my check. Was willing to pay for the car on the spot. No finance. So why does the sales manager keep talking finance? Why? Then he wants to show me another car in "the back". This car didn't even have bumpers! Are you kidding me? Oh, they are in the paint shop. Seen enough, I'm out. Went right to another dealership and bought a car that day. Five days later, get a call from "quality assurance". Tell him my story and he gives me a half hearted apology once he found out I got a car somewhere else. Next day I get a call from a different sales manager. Tell him my story. He says he is sorry and offers me the car at the price I want. I guess he wasn't paying attention when I told him at the beginning of the conversation that I already bought a car. When I told him a second time, he quickly replied "Happy new year, goodbye". What a joke. Would NEVER, EVER recommend this dealership to anyone I know. What a bunch of amateurs. The used car boss even admitted he doesn't like Kia's. They are clowns..... Take your hard earned money somewhere else.......

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I walked into Covina Kia not being aware that I was going to depart the lot driving a brand new Kia Soul. Being a full time college student with a part time job, I would have not believed this to be possible. The staff at Covina Valley Kia are the absolute best, and very very kind. I had the opportunity to meet with Nick Longo, a salesman at this family owned Kia dealership where he made me feel welcome and assured me that my possibilities in driving off with a new car were great. the process was easy, surprisingly quick, ... Read More

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DealerRater - Nov 28, 2012

I walked into Covina Kia not being aware that I was going to depart the lot driving a brand new Kia Soul. Being a full time college student with a part time job, I would have not believed this to be possible. The staff at Covina Valley Kia are the absolute best, and very very kind. I had the opportunity to meet with Nick Longo, a salesman at this family owned Kia dealership where he made me feel welcome and assured me that my possibilities in driving off with a new car were great. the process was easy, surprisingly quick, and very straight after. After only two hours of being in the dealership, I had a new car. I feel very appreciative knowing that dealerships like Covina Valley Kia still exist. Good customer service and a kind salesman go a long way! Thank you very much Covina Valley Kia, and thank you, Nick Longo!

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The Covina Valley KIA Dealer has excellent customer services. The saleman, Mr. Larry Delfin is very knowledgeble of the car's functions/operations compare to the other dealerships I went to. In addition, the Sale Manager and finance Officer were friendly and explained my inquiries clearly. The staff in Covina Valley dealer has given me a trust; therefore, I decided to buy my 2013 Sorento at this dealer. Samson Yu

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Great customer service from the moment I got to the dealership. All of my questions were answered, I was able to test drive the vehicle to make sure I was happy with the car before proceeding. From there on, the whole process was smooth. I left very satisfied with the purchase I made.

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Great dealership word hard for business. Dealer took care of us after sale.I would tell good things about dealership. Ask for Steven Kanady or Nick.

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Went in to "look" at the Kia Sportage since I just sold my truck (30 mins prior). Looked at the highest model the red one but fell in love with the lx ( mainly the price) . They were able to find me my red one with everything I wanted and a bigger touch screen than what's stock. Also was able to get it at a great price and within my budget. Took about 4 1/2 hours die to the car was in downtown LA but worth it I love my 2013 Sportage! My first experience buying a new car and was a ... Read More

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DealerRater - Sep 29, 2012

Went in to "look" at the Kia Sportage since I just sold my truck (30 mins prior). Looked at the highest model the red one but fell in love with the lx ( mainly the price) . They were able to find me my red one with everything I wanted and a bigger touch screen than what's stock. Also was able to get it at a great price and within my budget. Took about 4 1/2 hours die to the car was in downtown LA but worth it I love my 2013 Sportage! My first experience buying a new car and was a good one. I would recommend this Kia dealer very helpful and friendly and non pressuring.

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I had previously gone to another Kia dealership and they never followed up on my interest. While doing my grocery shopping I stopped by Covina Valley Kia just to "take a look". The staff was so welcoming and inviting, I decided that I was going to purchase my new car from Coving Valley Kia, even if I didn't get it that very day. The sales process was so smooth, it changed my mind and outlook that purchasing a new vehicle does not have to be painfu, thanks to Covina Valley Kia (Mike Boice). Everyone that I met ... Read More

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DealerRater - Sep 28, 2012

I had previously gone to another Kia dealership and they never followed up on my interest. While doing my grocery shopping I stopped by Covina Valley Kia just to "take a look". The staff was so welcoming and inviting, I decided that I was going to purchase my new car from Coving Valley Kia, even if I didn't get it that very day. The sales process was so smooth, it changed my mind and outlook that purchasing a new vehicle does not have to be painfu, thanks to Covina Valley Kia (Mike Boice). Everyone that I met from the initial step onto the lot starting with an unbelievable, professional Sales Consultant as Mike Boice who demonstrated his knowledge of the vehicle and was able to answer all my questions beyond my expectations. I would highly recommend Mike Boice if you are ever looking to purchase a car here, no doubt about it! Finance Department Kal was able find a finance program that ensured our long term satisfaction and Parts/Service Department were very helpful on scheduling the alarm and future maintenace of oil changes neccessary, they all made me feel great about my purchase of my new 2013 Kia Optima. Thank you I love my new car!

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The gentlemen I dealt with were extremely polite and helpful. Larry was my salesman. He was so forthright and unassuming. He popped the hood before the test drive and showed me around. I have bought a couple of new cars in my 42 years, this was the first team that from sales to management to finance were outstanding and I would recommend them to anyone!

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I have to say my experience with purchasing my new KIA Soul was as good as it gets. I had no pressure from any of the sales people who I worked with. They worked with me all the way through to the end to get me the deal and car I wanted. I have owned the car now three weeks and it is a joy to drive and is loaded with so many great features. The car is a computer on wheels. This car has the best warranty of any new car on the market and it has a five ... Read More

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DealerRater - Aug 9, 2012

I have to say my experience with purchasing my new KIA Soul was as good as it gets. I had no pressure from any of the sales people who I worked with. They worked with me all the way through to the end to get me the deal and car I wanted. I have owned the car now three weeks and it is a joy to drive and is loaded with so many great features. The car is a computer on wheels. This car has the best warranty of any new car on the market and it has a five star safety rating. I recommend Covina Valley KIA to purchase your next new KIA.

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