Customer Testimonials
Wonderful Tony was a nice salesman, he had offered to buy me and my daughter something to eat. the financial people helped a lot. Everyone was very friendly
During our purchase, the team was great! The reason why I a 4 instead of a 5 was because of the aftermath. We had a couple of problems or situations that needed to be handled right away. It was extremely difficult and very hard to get a response or contact us via phone or email. Therefore, we had or take a trip back to the dealership to take care of the situation l. It took weeks for any resolution. That wasn’t a pleasant experience.
The dealership explained the details of the car and worked with me on the Sale price. They filled up the tank and made sure everything was taken care of. Great Customer Service
Extremely kind and respectful. They met all my needs. Helmer is a wonderful salesman, he helped me find my dream car and walk me through the whole process with kindness! I will be recommending this dealership.
Kevin was great to work with! He was respectful of my budget, worked with me on pricing, and helped me get the last Kia Niro EV available. The leasing process was smooth, and I really appreciated his patience and willingness to make the deal work for me. Highly recommend working with Kevin at Kia of Covina!
The dealership made the sale so easy for me. I couldn’t have asked for better salesmen.
Local dealer 5 minutes from where we live.. Came in looking for a Telluride Hybrid and ended up with a Sorento Hybrid which is a little smaller but has the same hybrid technology and perfect for what my wife and I wanted. The people at Covina Kia were helpful , knowledgeable and professional.... not pushy. It resulted in a sale and we are delighted with the car and the service and attention we received from the dealer.
All well informed Sales rep was a very knowledgeable and explained all about the car financial and car features
The sales process was not very smooth. Several things are not explained to me prior to doing the final purchase. The finance person was not very knowledgeable about what I had agreed to with the salesperson. There was a couple of issues with the car right as soon as I took it home I had to take it back in to have a few things that should have been checked and we're not checked repaired. I am still having an issue with one of the features of the car that they're unable to fix and I still have ... Read More DealerRater - Nov 5, 2026
All employees of this dealership were friendly and considerate of our time. We were able to complete our business much more efficiently than the other dealerships we visited. Also, our salesman was straightforward about pricing and was knowledgeable of vehicle.
Was easy to make a deal and I was in and out in less than 2 hours
Very Disappointing Kia Service Experience
Our vehicle was at Kia for repairs from June 23 through July 20, 2026. What we expected to be a service appointment turned into nearly a month of waiting. It sat in line for at least five days before being examined, took another week to diagnose, another week to obtain repair approval, and yet another week to complete the repair.
Throughout this time, we repeatedly called for updates and had to continually extend our rental car. When the repair was finally completed, we submitted our rental receipts totaling nearly $1,400 for reimbursement, as instructed.
It is now October 21, and ... Read More DealerRater - Oct 21, 2026
Completely unorganized, and complete disregard for follow-through and attention to detail. Communication between the office members is dreadful.
Good, nothing else It was a good experience, warm, and nothing bad that we experienced
Professional, efficient and courteous. They had my car and paper work ready so I could test drive sign and go.
Marco, Sarah, and Andres were amazing! Very happy! The distance, the down payment made it complicated. With this everyone was efficient and patient. Would not hesitate coming back for service or another vehicle!
Still waiting for paperwork in the mail Forgot paperwork when car was delivered Looks good
I had a positive experience working with staff at this Kia location. I appreciated their transparency and willingness to work with me before I committed to physically coming in to the dealership. Ashten Parker (finance) was helpful and kind, and Andres Martinez was efficient and had my car ready for me to pick up. Both made this process as easy as possible.
Great and seamless. I'm recommending the dealership to all my friends and family Everyone was very professional and knowledgeable. Scott is fantastic.
The salesman Tony is not good at his job and the finance people are trying hard to sell you stuff you dont need. Good thing I came prepared and research first before talking to them.
Really nice interactions with Guillermo, Ashten (finance), and the manager. Polite, easy to work with.
Great and friendly team ?? They were very helpful and patience through each process as I bought 5 cars
I felt they lied. They sent me an offer by text and when I came in, the offer didn't exist and no one knew who sent it to me. Did not even get what was most important, a hybrid. This review does not in include Randy, the was the following weekend and he was no longer involved.
Very professional and the finance team there is amazing I will definitely recommend this dealership to friends and family , soon even getting my other car there soon .
Simple, polite, and straight forward. Covina made purchasing a new vehicle very easy for my family and I. Can’t beat the lifetime warranty either.
Great and Friendly team helpful and courteous made me feel as if was part of the Family😍
I was told something and didn’t honor it I been trying to get in contact with the department to resolve it leave plenty of messages and no call backs or response
Very friendly, helpful, made sure that I was being taken care of, tried to get the best deal for me.
I love my salesperson Oscar. Unhappy with entire service dept. lied to re coverage . Didn’t wash my car . I don’t trust you. I will shop for better service when it’s time.I bought entire service package. Silly me!
Everyone was very nice and helpful without being pushy. I will certainly recommend Covina Kia to friends.
Every staff member we encountered went above and beyond as we had a last minute situation that needed to be taken care of.
I was greeted right away and service was completely done within 3 hours. Great customer service.
I recently took my car to Kia of Covina for a routine oil change and to have a couple of recalls taken care of. When I got my car back, the check engine light was on, even though it was not on when I brought the vehicle in. Waited over 2 weeks just to get an appointment to have the issue looked at. During my appointment Eduardo told me that it would take 7–10 days just to get a diagnostic. What makes this even more frustrating is that during those 7–10 days, I was told that a loaner vehicle would not be provided. ... Read More DealerRater - Sep 19, 2026
It was my first time taking my car for service and Erick made me feel comfortable and he help me with everything my car needed
I was promised no added dealer accessories would be involved. When I went back t on sign the paperwork they went back on their seal and added KAR alarm that was of no value to me. Dealer went back on their word and instead of having a repeat customer this deal became transactional. No repeat business for me
Best friendly excellent work The person that helped me was excellent kind friendly the work was done fast and efficiently I would definitely recommend and take my vehicle back for more work to be done
This dealership is not good at communicating with its customers. Example: we dropped off car for service and got a ride home via the shuttle service. We arranged to be picked up later when our car was finished. We called the dealership about an hour before closing to check the status of our car. No answer. We proceeded to call at least 10 more times, calling both sales and service departments. No one came to pick us up. We frantically arranged to get ourselves there to pick up our car. No one was in the service dept. Through a lot of ... Read More DealerRater - Sep 17, 2026
No upsells, honored Costco pricing. Price sheet was transparent Easy financing, professional and through Easy to make appointment
The salesman Eric was very informative and helpful. The dealership was a pleasant surprise and local. Keep up the good work.
I already explained above I will not be returning Emilio Quinonez was clearly having a bad day and made sure it was known. He was rude, sarcastic, very vocal on how busy it was ,dismissive and just awful. I will not be returning to this location because of his lack of professionalism
Everything was excellent and quick and everyone was courteous and welcoming Estella was very professional and personable
Satisfaction from the minute I walked into the dealership till the minute I walked out.
The customer service was great, I felt welcomed and all my questions answered. I never felt the pressure to purchase a vehicle.
Helmer was great. Patient. Very knowledgeable Helmer answered all my questions and walked me through the entire process
The dealership was very accommodating and communicative. Randy was always willing to help and explain any questions I had. They had sold the color I wanted, but they assured me that they would get it for me and thats what they did.
Friendly, polite, knowledgeable and not pushy My overall experience with Covina Kia was great. Tony and staff demonstrated, politeness, professionalism, knowledgeable of vehicles and not pushy which was a major plus. Also, Tony dies a good job of listening to his clients and trying to help in any way possible. I appreciate that!!
A hassle free transaction. A great car leasing experience. Nothing more to say than that
George was very professional and courteous George explained what services were going to be performed on my vehicle and told me how long they needed to finish the service
I have been taking my cars for service with you for many years, and I always get a great service, I liked to ask for Eric since he is who I know more than the other guys, Eric is always kind and always help with great attitude ?? he make my visits very pleased. Thank you ??
Clean environment, friendly staff. Team is Knowledgeable, answering all questions with honesty. Very busy service department.
Service was good faster than I thought. Love the video. Nice touch. My advisor was very communicative.
Very friendly and well organized Great customer service, my vehicle was ready fast Explained the recalls that my vehicle needed
I did not get a call when the service was completed to pick up the vehicle. We went directly into the center because the phone lines are really mixed up when one calls or if placed on hold. My service did not resolve or address a sensor issue that I had mentioned when I first made the appointment.
Over a good experience Everyone seemed very kind and thorough there. It was a good experience overall.
Fast, reliable service We were able to get the recall work done on the rear seat latches in a timely manner and the car was ready sooner than originally quoted which was good.
Great guy and good vibes answered every question and gave detail on what was gonna be done to my vehicle and kept me updated when needed.
Estela is the absolute best. I would come back and buy another Kia just because of her. i am not sure 5 stars or a 10/10 is enough to describe the experience. The dealership in general is also top notch. the Financing was also 5 stars..... i will be back to purchase another Kia here, and would recommend Covina Kia, and specifically Estela every day of the week!!
Destiny was so amazing she made my experience a 10/10 I definitely would work with her again, she’s so bubbly and amazing
She made my experience a 10 She is amazing and beautiful She's so smart and small
Scott was an amazing helping me and my family t in every way. He was very professional but friendly and knowledgeable!
Salesman was very professional. And take care of customer good Delivered car to my house too
No hassles. Easy process. I liked that Covina Kia was willing to work with me on the price of the car.
I contacted several Kia dealerships via email and provided a specific criteria on my terms/conditions for a 2027 Kia Telluride. The salesman, Andres, provided me with a very reasonable price breakdown sheet for a vehicle without coming into the dealership. He was easygoing, and there was no pressure or haggling.
I narrowed my search down to here and Ontario Kia. Ultimately, I decided to purchase a vehicle from here because of the high level of professionalism and transparency. In addition, I negotiated an even better deal and took full advantage of the rebates Kia had to offer. Upon my arrival ... Read More DealerRater - Sep 13, 2026
Bad service my car was at dealer for 2 days problem wasnt fixed they said they replaced part but did not bcuz my car broke down
He has great costumer service He seems like he is there to actually helping you out
Thanks Very little communication, did not keep me updated. Called several times, left several messages, he did not return my call for days, we're i had to call the supervisor. Very disappointed with the service.
Excellent performance good communication service good I yust wait 2 hours need change the filter
Always polite, always courteous and delivers what he promises Excellent, customer, service, friendly, and honest
It was so delayed that I'm going to write the Better Business Bureau. Unacceptable service
Very professional, as soon as I pulled in I got greeted. Jose took care of me, answered all my questions and made sure my car was taken care of.
I dealt with salesman Erick he was rude and after we bought the car we caught him talking crap to another employee about us after we had to bring our vehicle back multiple times within the first 3 weeks. I also did not appreciate Marco in the service department. He kept acting like he was doing us a favor and stated he didn't want to see our vehicle back there. Cesar was helpful and I appreciated what he did for us. But overall our experience was terrible. This was the 3rd car I've bought from there. I have sent ... Read More DealerRater - Sep 12, 2026
Super easy experience. Everyone was very kind. Made my day easy I totally recommend covina kia
Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
Quick service Ain't nobody got time for that Ain't nobody got time for that Ain't nobody got time for that
Took to long to finish car even when I had an early appointment. Lost key to car and where the car was parked, which pushed back the finish time. Was very nonchalant about everyone getting cars back late.
I did not like the back and forth I got from one person to another with information
Knowledgeable, courteous Respectful.. followed thru on contacting me thru out the whole time Knew abt my contract more then I did.
Friendly, accommodating Experience was good Eddie was friendly and professional. Enjoyed me experience Im done!!
Friendly, accommodating and knowledgeable. Service there has always been efficient and appreciated Wouldn't be there without Mike.
Will come back for service and recommend others Thank you But Nothing more to add
George was very helpful and explained things clearly. I appreciate that he was able to find a discount for me for oil change and tire rotation. Times are tough right now.
Excellent service. Fast service. Very helpful tips. Transportation given back home and amazing customer service.
Buen servisio muy cordial y en todo momento me ayudaron para en mi compra helmer mejia en mi experencia en la compra de carros nuevos y ya e comprado varios le doy Merecido reconocimiento yo como comprador lo feliciyo a sido el mejor vendedor con el que e tratado una persona mu gratay y amable los felicito por tener un trabajador como el attentamente juanc rodriguez gracias
Appointment time was not kept. Had to reschedule it. Part prices are way to expensive.
from the first step on the grounds when I walked into the service department it felt like I was just talking with friends no rush just good friends trying to help and thats awesome
Its a great place to purchase your first car. You get helped with qualifying the reps are great help. Kia is a great car
Called and made appointment for diagnosis on a check engine light. Told me i could tow it in. Keys were given to service. Waited all day and no call. I called and got service advisor that told me he saw my car but had no idea it was there for service. I asked when it would get looked at and he told me sometime the next week. I said to him i had an appointment. His response was so does everyone ahead of you. Never get a response or call back. Left several messages for Adam service manager with no ... Read More DealerRater - Aug 19, 2026
The service center is unorganized and could care less about the customer. They lack communication skills and lost our car keys. Unbelievable, would have considered purchasing another Kia but if we have to go through this it is just not worth it.
Stay away! This is not the place you want to buy or service your car. No accountability. No follow-through. No resolution. No ownership.
I bought a car from Covina Kia that was sold to me as Certified Pre-Owned. Years later, I’m now stuck with a dead transmission and a denied warranty claim—all because they never registered it correctly. In the mood for a good read? Here you go:
I am formally documenting my experience with Covina Kia in the hope that someone in leadership — or at Kia corporate — actually takes accountability for what appears to be a serious ... Read More DealerRater - Apr 20, 2026
I would advise against making a purchase from this dealership. After having my vehicle repaired and picked up, the issue persisted despite the necessary replacement of the steering wheel clock spring component. Unfortunately, the gap insurance purchased within three months of buying the vehicle did not cover the problem. Given the numerous negative reviews, I believe this dealership warrants caution. DON’T BUY FROM COVINA KIA.
I would advise against making a purchase from this dealership. After having my vehicle repaired and picked up, the issue persisted despite the necessary replacement of the steering wheel clock spring component. Unfortunately, the gap insurance purchased within three months of buying the vehicle did not cover the problem. Given the numerous negative reviews, I believe this dealership warrants caution. DONT BUY FROM KIA COVINA.
Take your money elsewhere to a dealership that actually cares. Covina Kia will promise you everything up front, but once the sale is done and a defect shows up, the support disappears.
I purchased a brand-new 2025 Kia Soul that was sold with a defective, fully advertised built-in GPS/navigation system. A repair attempt was made, I was told the vehicle was ready, and the same issue persisted immediately.
After that, it was constant runaround, avoided calls, and no real coordination or accountability. Selling the car was easy — standing behind it was not.
I would not recommend doing business with Covina ... Read More DealerRater - Jan 31, 2026
Unprofessional and deceptive. We bought multiple new vehicles from this dealer. One of our Carnival vans (brand new, purchased 6 mos ago) stopped working suddenly. The service department couldn’t figure out why and didn’t care. They reluctantly issued a rental in the meantime and then demanded it back. They called the cops and refused service, likely due to ageism. There was still no explanation for why the van suddenly stopped working. Extremely unprofessional and disappointing especially because it’s a brand new van and we purchased multiple new vehicles recently from this dealer. We won’t be going back. ... Read More DealerRater - Jan 20, 2026
Please, I need help... My Kia is about to blow!!!!
In July of 2023, I decided to trade in my 12-year-old Chevy Traverse with 185,000 miles on it. It was running great and had no major issues with it. I felt I needed to get a newer model vehicle before I started having to put thousands of dollars into it. I researched the local dealers, and they all had great reviews and a nice selection of certified pre-owned vehicles. I had already dealt with the Chevy dealer in Covina, but I decided to shop around a few times before I went back ... Read More DealerRater - Jul 30, 2025
Dealership uses deceptive practices and extremely unprofessional. Agreed on price, said they would add the military rebate offered by Kia corporate. Didn’t give me the final price breakdown and rushed me into the finance office only to find out the rebate isn’t in there and they added a platinum warranty I declined earlier. Issue was resolved at a later date. I thought that was the end of this interaction with this circus but get called days later by some employees attempting to be aggressive and ordering me to do their job for them because of their inability to ... Read More DealerRater - Apr 23, 2025
There are good because I like them and ther good thx for sale man name John
Overpriced on service and parts will not come back. They need to refund my money
Terrible location service , terrible front desk employees with negative attitude, I have visited multiple Kia service locations but the Covina Valley location tend to charge the highest pricing , this location should not exist . Unhelpful staffing , disrespectful very long waits , such a waste of time and disappointing . I will not service my vehicle here again .
I took in my 9 year old Kia Forte to this location after it began to demonstrate concerning behavior when driving. When driving my car, it would change gears on its own and sputter and downshift to a stop. When I took my car in to Kia Covina, they had it for over a month and claimed it was the spark plugs and a coil in the coil pack. I had them replace both parts they claimed were causing the issue, but three months later, the problem happened again. They then claimed it was the fuel injector. I had them replace ... Read More DealerRater - Jun 3, 2024
Very helpful with my 2021. Also, I believe his name is Steve at the service department. Excellent service try to resolve any issue I had but all I came in was for a service very good dealership.