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Customer Testimonials

DealerRater Apr 24, 2025

Dealership uses deceptive practices and extremely unprofessional. Agreed on price, said they would add the military rebate offered by Kia corporate. Didn’t give me the final price breakdown and rushed me into the finance office only to find out the rebate isn’t in there and they added a platinum warranty I declined earlier. Issue was resolved at a later date. I thought that was the end of this interaction with this circus but get called days later by some employees attempting to be aggressive and ordering me to do their job for them because of their inability to ...

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DealerRater Apr 8, 2025

There are good because I like them and ther good thx for sale man name John

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DealerRater Jan 28, 2025

Overpriced on service and parts will not come back. They need to refund my money

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DealerRater Sep 9, 2024

Terrible location service , terrible front desk employees with negative attitude, I have visited multiple Kia service locations but the Covina Valley location tend to charge the highest pricing , this location should not exist . Unhelpful staffing , disrespectful very long waits , such a waste of time and disappointing . I will not service my vehicle here again .

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DealerRater Jun 4, 2024

I took in my 9 year old Kia Forte to this location after it began to demonstrate concerning behavior when driving. When driving my car, it would change gears on its own and sputter and downshift to a stop. When I took my car in to Kia Covina, they had it for over a month and claimed it was the spark plugs and a coil in the coil pack. I had them replace both parts they claimed were causing the issue, but three months later, the problem happened again. They then claimed it was the fuel injector. I had them replace ...

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DealerRater Mar 30, 2024

Very helpful with my 2021. Also, I believe his name is Steve at the service department. Excellent service try to resolve any issue I had but all I came in was for a service very good dealership.

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DealerRater Jan 12, 2024

Horrible wait times for getting your vehicle repaired. They have had my vehicle atleast 4 weeks a year for the last 3 years while they do simple repairs. So many excuses that are just xx. Theres no supply chain issues in 2024. Shouldnt have to wait weeks for simple parts. You are buying a warranty, not a quality vehicle. Diagnostic is a fancy word for them holding your car for almost 2 weeks before they even look at it. Only will give you a rental car if the repair is under warranty which is always a fight. And thats after being without your vehicle ...

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DealerRater Dec 19, 2023

We just bought a new Sorento there and the service was excellent. Our sales rep, Ray, was very knowledgeable and did not pressure us to make a quick decision. He explained the differences between the trim packages and helped us choose the right vehicle for us. Sarah was very pleasant to work with completing all of the paperwork. he explained all of the features and differences between trim packages.

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DealerRater Aug 16, 2023

They had my car since 7/13/23 & finally got my car today, 8/15/23. We own a 2017 Kia Sportage. Not sure about everyone else but from the few other cars before me when they picked up there cars looked washed. Anyhow, my car came in since it died on the freeway when my fiancé drove it. We had it towed to this dealership since it was recommended from an auto shop. It was recommended that it needed a new engine and ABS recall and few other things. When the engine came in, it was the wrong one. Waited til the right engine came ...

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DealerRater May 19, 2023

Stay extra vigilant when car shopping, folks! I've been trying to help my retired mother purchase a car and it makes me angry to think that there are those out there who'd probably take advantage if I wasn't around. We were looking at a pre-owned 2017 Kia Niro and made an appointment to come test drive and check it out. The test drive went fine, and we were about to pull the trigger on the purchase. But for my own peace of mind (I fix and maintain our family cars), I ran a full scan with my BlueDriver ...

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DealerRater Mar 4, 2023

Giving zero stars because One - i was cheated on invoice - I was told that I am getting billed for car price and taxes. I just checked car price and assumed taxes are calculated correctly. We made cash payment of 27.5k at 7:15 pm per sales manager words. Finance person met at 8:55 pm - 5 mins before closing dealership. She asked to sign everything blindly as cash payment was made - we we get back home and opened folded papers found $267 were charged to us for car theft device. This we never requested and agreed. Two - bought car was making ...

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DealerRater Sep 21, 2022

For sure the worst place to buy a car, Inexperienced sales people. Ask for a deposit and then lie and don't deliver. Keep your money. BUYERS BEWARE..!!!

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DealerRater May 21, 2022

Original: I took my car for two recalls. 2014 Soul. One recall was the ACU update the other was an engine fire/bearing test. After getting my car back it started sputtering on acceleration. I took it back and the problem persisted. One advisor said they DID feel what I felt yet the papers said they could NOT replicate it. The lead mechanic went on a ride with me and finally felt what I did. He checked the spark plugs and flashed the same software again and again and still the problem wasn't solved. The lead alluded that it could ...

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DealerRater Feb 22, 2022

If I could give this dealer a 0 star review I would. DO NOT WASTE YOUR TIME HERE. They sold me a “certified” vehicle and within 3 days of purchasing transmission on vehicle failed. Their service team failed to do their due-diligence and completely inspect the vehicle upon putting on the lot for sale. I spent hours in their office just so they could give me the run around on my issue. I asked for their general managers information and they tried to withhold it. I’ve been waiting for days now for a call back and nothing. Might I add Jorge ...

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DealerRater Nov 11, 2021

Worst dealer ever! Karen is so unprofessional! Go to Pomona Kia! And ask for LISA!

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DealerRater Aug 12, 2021

Worst dealership I have ever dealt with! They called me and set up a appointment and salesman didn't show! Someone else helped me and had no idea what he was doing! Walked out and told them to never call me again! Service department is no better!

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DealerRater Aug 5, 2021

Service department personnel are liars. They will hold your car hostage, claiming that they have to have authorization from KIA corporation to do repairs on a published recall! "We'll let you know by the end of the day" and three days later, you're still without a car. They refuse to provide a rental, basically screwing you any way they can. I've had to deal with recalls with other auto makers and the process was nothing like this xxxx! Face it, KIA, you've put out a bad product...now OWN it and do the right ...

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DealerRater Apr 14, 2021

Martin, Jorge, finance people will try and getvyou to finance with their banks, DONT DO IT, lies lies lies,we had our own to use

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DealerRater Jan 6, 2021

Worked with Luis (internet sales person) and Jorge (sales rep). Excellent pair to work with. They were informative, friendly and most of all, helpful. Jorge, especially made the difference for me; his patience and willingness to work with me, helped me make the decision to purchase my new Kia Seltos S. I will definitely refer friends and family.

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DealerRater Aug 14, 2020

The service there sucks! I've been calling them for some information on my truck!! And there is never any one to answer the phone,I leave a message and no one returns my call!!

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DealerRater May 13, 2020

Sierra & Westley were rude when I called to discuss a vehicle posted online. Sierra is disrespectful to customers. She should be fired or reprimanded. This was over the phone, I can just imagine how she and the other KIA staff people treat customers. I'm sure with no respect!

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DealerRater Dec 29, 2019

Service department consists of scam artists that try to con you out of money! They tried telling me my car will break down and brakes will fail if I don't spend thousands in repairs- went to get a 2nd opinion and found out they were lying about everything.

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DealerRater Dec 11, 2019

They sold me a vehicle that had previously been damage an claim that that it is certified. They sell you oil change packages that are supposedly universal mean you can take it to any Kia dealership. But it lie, they also take 5 to 4 hour to do a simple oil change. Even with a appointment, apparently they don’t know how to do a simple oil change. That dealership is one of the worst experience in my life. I going to sell this car and never buy a Kia vehicle ever again. The dealership at KiA of Covina should be investigated. ...

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DealerRater Nov 1, 2019

I took my car for a recall. Excellent service and very professional people at the shop. However, the person who answers the phone to make the appointment , Jennifer, very rude and not help at all. It gives a bad image to the dealership. So the first impression is very bad. They should send her to a customer’s relation seminar to learn the basics

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DealerRater Oct 1, 2019

I am a proud owner of a 2017 Kia Niro I bought my car brand new and have loved every day I owned it. Yesterday I was rear ended by a DUI driver. The driver was in a Dodge Ram 4 wheel drive pickup one of their largest makes and was traveling at least 45 to 50 miles per hour. My Niro held up great I servived it without a scratch and the car was able to drive away from the accident not towed. Thank you Kia for saving my life and my next car will be a Kia Niro too. I am proud ...

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DealerRater Sep 12, 2019

Michael was awesome to work with. Very understanding and kind. He made us feel like we were important and not a bother. Great guy. I would highly recommend working with him and this dealership.

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DealerRater Jul 11, 2019

I have been going to this service dealer for years and have been dealing with Michael Connell. Service advisor and he never fails me. He is always so pleasant and personable and knows what service is all about. . I am always very satisfied with their service. Michael Connell is the best service advisor. I would also like to mention Monique who helped me get a ride home and the nice driver Joseph. Thank Kia service.

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DealerRater Jun 1, 2019

BUY SOMEWHERE ELSE THESE GUYS ARE A BUNCH OF THIEVES I BOUGHT A NEW KIA AND THEN I WAS ASKED TO RETURN THE CAR THEY KEPT MY 3000 DOWN PAYMENT AND MAKE STORIES UP THIS PLACE IS GARBAGE

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DealerRater Feb 22, 2019

I came in today for an oil change and tire rotation. With it being my first oil change, Mark was very informative with any questions I had. The perfect service and kindness from Mark definitely made my visit pleasant.

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DealerRater Dec 4, 2018

Went this weekend to purchase a new Sorrento. We had a True car quote so everything was supposed to be easy. They would not honor the TC quote but got close at about $500 above. They tried to add a package for door edge guards and tint for $415. The rear widows come standard with privacy glass. Then they low balled our trade. Ended up going to another dealer and in 10 minutes had their deal beat by $2000. Wont be back

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DealerRater Oct 24, 2018

If you own a Kia take it somewhere else for service. The general manger of Covina Valley Kia, Wes Parker, doesn't give two flying xxxxs about his customers. Twice I have tried to complete an oil consumption test on my 2013 Kia Optima to have them blow me off for the follow up appointments to measure the results. Meanwhile my car is burning oil like crazy and now smells like fuel. I am sure that they know this will be a warranty repair that they don't want to perform it. I am having the test done by another dealership ...

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DealerRater Sep 26, 2018

fast and friendly service. mike in service is awesome. got in and out of there in less than an hour. I look forward to coming here, cause I know I'll be taken care of.

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DealerRater Jul 14, 2018

I bought a brand new car today and I am very happy with service and car buying process that I highly recommend Covina Kia because they strive hard to make it good experience by being fast and friendly from start to finish. However I do wish that I got a full tank a gas like they promised me but overall I am happy and in a car that I love .

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DealerRater Jun 28, 2018

In November 2017, I was looking to trade in my 2014 Kia Optima. I was promised (by the sales manager Jeff) that they would park the last 2017 Kia Sorrento in the back so that I could pick it up the next day. When I got there after driving over 150 miles, I was informed that the car had been sold. (Problem #1) The only alternative was to purchase a 2018 Sorrento, which was over $10,000 more. After much haggling, I decided to do the deal. Only problem, they never paid my Kia Optima off. (Problem #2) Kia Motors Finance called me in January to continue making the ...

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DealerRater Feb 22, 2018

MY BRAND NEW CAR BOUGHT FROM THIS DEALERSHIP BROKE DOWN THE NEXT DAY! I bought my Kia Niro on 2/18/18 and it broke down the next day as I was driving on the freeway! It stopped running at 160 miles and I had to be towed to the nearest Kia dealership -at night. I did not even have my car for 24 hours! Today is 2/22/18 and my car is still at the service department and still not working. I called Covina Valley Kia to see what they can do -and they're just giving me the run around. They sold me a car ...

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DealerRater Feb 21, 2018

Went to by a Kia forte , not even a new one...wanted a uesd one , was on a budget and only wanted to spend less than 15000 out the door..i found a car online, so I went ? When I got there I had alredy spoke to tux on sales representatives. I had alredy told them what I wanted n I made sure we got straight to business. My credit score was a 765 and I wanted to do a tread in. These guys , first lied about the car, bcues when I came it was not there anymore...then I tryed to ...

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DealerRater Sep 5, 2017

Owner does not honor what comes out of his mouth. Overcharged $8000 for leased mileage instead of forgiving the miles as promised when leased in 2015. Was forced to purchase a car I didn't want and the car I Did want all they needed to do was take an additional $1500 off and I could have drove away with the car I wanted. Instead the only car I could drive off with that was in my budget was called an unwanted which had 2500 miles on it. So instead of leaving without a car I took the only one available and signed the ...

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DealerRater Jun 22, 2017

I bought a 2015 used but new to me vehicle . finance department is awful and tell lies. To make a long story short they lied to me , overpriced me, sold a car with bad tires,the very first night I bought it a warning indicating a headlight out came on and kept coming on ( the headlight was not out I figured it said that because it was sold with aftermarket headlights already installed in it and not by me either) well like 3 days later the headlight finally went out completely and it sucks that I haven't owned the car for ...

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DealerRater May 26, 2017

I purchased my car at this dealership a year ago and I'm never disappointed when I bring my car in for a fixing. Everyone is friendly and are always honest about what is going on with your car.

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DealerRater May 13, 2017

I bought a brand new Kia Niro and paid in full. When I got the registration, it shows that the dealership had a lien on the title. When I called the dealership, they said that they would fix it. Instead, all they did was to sign off on the pink slip and told me to go to DMV myself to clear off the lien. Due to their mistake, I had to go through a lot of hassle and pay DMV additional processing fee to clear the title.

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DealerRater May 4, 2017

I bought a 2016 Acura last sunday, I oved the vehicle but it needed both front tires that's VERY UNSAFE TO DRIVE (tires and brakes are safety) They even took the spare out this car. The same day of the purchase I mentioned to the sales person and requested to put it on due bill and it was denied.They said that the tires passed DMV SAFETY INSPECTION and IS NOT TRUE" TIRES ARE VERY BOLD, I took it my self to a tire place for inspection and they affirmed the TIRES ARE BOLD I also find out the ...

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DealerRater Apr 25, 2017

Everytime I visit this dealership, I'm respectfully greeted and confidently asked how can they help me. The whole staff has confidence it seems, in making me feel confident that I made the right choice in purchasing my vehicle here. And guys like Howard stand out among them all

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DealerRater Apr 11, 2017

Bought a new car got a flat. No Spair tire! Service won't help no shuttle available. Stranded with a baby. Was asked to get a taxi.

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DealerRater Apr 6, 2017

Leased a Optima in 2014, went in to either lease another car or buy mine. Treated like crap don't care about customer retention.When I leased my Optima 3 years ago everyone was nice worked with us.We sent 4 other people in to buy cars from Kia and they all bought a car or SUV . They kept stressing customer retention to us and come in and we will make you a great deal. Went in on Sunday and dealt with Wesley Parker. Nice and polite young man, but didn't make us any good offers. Came out with a new lease ...

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DealerRater Feb 10, 2017

Had my car towed to this location since it was the nearest dealer and the service department was not helpfull, never call me back never call to inform me of anything that was going on with my car and was carless for a wild even after paying for the exteded warranty

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DealerRater Nov 5, 2016

Thank you for the great service I really appreciate it. I showed up and did not have to wait to long I was happy with my service done

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DealerRater Sep 27, 2016

I had looked at various car dealerships and became very uncomfortable with the "hovering" of the salesmen at these dealerships. i had said, Ii'm just looking, yet they "hovered" around me and my family until we decided to leave. KIA West Covina was so different! We were given space and time to "look around." Robert Y. was knowledgeable, patient, and made our buying experience such that we bought 2 KIA cars. The value for the price was terrific. The customer service was outstanding. I recommend this dealership and Robert Y. as the go to ...

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DealerRater Sep 17, 2016

Service tech Larry needs to be retrained in customer service. On 9/17/16 went in for service and said it was my fault for scheduling a recall service on a weekend because all they do is basic maintance. Its MY FAULT because I should know as if I work there. Seriously do you guys don't communicate? So now I'm stuck driving a truck whos horn doesn't work,has a recall on the axles,has electrical problems way to go KIA.

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DealerRater Aug 28, 2016

I just purchased a Kia Optima for my daughter and Robert Yanez is a wonderful sales representative. He is knowledgeable, kind, and a no pressure salesman. This was the first car buying experience that I have enjoyed and was done quickly! I got just what I was looking for and Robert went above and beyond to make sure my daughter knew how to use all the features on her new car. We are happy to be part of the Kia Family Now! I will definitely refer my friends and family to Robert Yanez at Kia Covina Valley.

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DealerRater Aug 11, 2016

Ok I had a problem at first but the service manager found out called me and promised to resolve the issue personally on Friday. I REALLY appreciate his responsiveness to this issue. After talking to him my mind was put at ease and I am confident the issue will be handled. They say don't judge a company by their mistakes judge them by how they handle a mistake, Covina Kia is handling mine like a champ! Thank you and see you in the AM

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DealerRater Aug 11, 2016

Made a call to ask about purchasing a car but we had horrible credit. The salesman Juan said no worries apply and we will call you back. Now we did not think they would call. 5 mins later Hugo called us and said come on in and we can work with you. We arrived and we were greeted by Frank Elliot and he rolled out the red carpet and was up for front and honest with us but never made us feel that they could not help us. The sale team Juan, Ray, Hugo and Frank took awesome care of us. ...

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DealerRater Aug 9, 2016

Called this place to get a new battery put into my 2014 Kia Optima. Not only did they have this battery in stock, but Danik was very helpful and professional over the phone I did not feel rushed and he gave me a same day appointment on a Saturday. Upon my arrival I was promptly greeted by the employees in the service center . The whole process took no more than 20 minutes tops. I am very pleased at the service I received here, the staff is very professional, warm and welcoming and not to mention very knowledgeable. On my way out I ...

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DealerRater Aug 8, 2016

Came in for a used car and Robert was very kind enough to help us. My sister found the perfect car with his help. He was very kind and professional towards us. Everyone working there was very helpful and always made sure we were being helped and cared for. Got an outstanding car note and took the car. This whole process took a good 2 1/2 hours which was very impressive. I would recommend all my family and friends to come here if they are looking into getting a great deal. My family would like to thank everyone at Covina Valley Kia ...

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DealerRater May 29, 2016

excellent service wesley was to the point and very quick in getting the paper work done . great young man. need more like him in this would .

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DealerRater May 27, 2016

Anthony gullart was amazing helping us out and made us feel comfortable and didn't force us into anything. He made it easier for us to decide our options.

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DealerRater Apr 1, 2016

Just purchased a new 2017 kia spotage. Love the car. I would like to Thank Anthony Gullart for all of his help. Sincerely, Gabby Barraza

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DealerRater Feb 25, 2016

Excellent ,estoy feliz con mi compra gracias Kia de covina lo super recomiendo todo fue muy rapido y me ayudaron que mi compra fue una muy buena experiencia gracias !!

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DealerRater Jan 16, 2016

People are nice and very approaching people.they took care of me really good and very professional.i totally recommend this dealearship to everyone.try and visit them

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DealerRater Jan 2, 2016

The time it took to buy our new Kia Sportage was rather quick - from the time it took to look at the cars, test drive, negotiate pricing, to financing - we were able to drive home in our new car in no time. Eddie was really helpful in getting a great deal on our car - he even followed up with us a few days later to see how we were liking our new Kia; 10/10 for his services! Kim helped us get through financing fast too, and Pablo helped make sure our car was ready to go! Everyone at ...

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DealerRater Nov 23, 2015

I had my timing & drive belts replaced. After getting the paper work I waited about an hour & 1/2 for the shuttle home. About 2 hrs. later I called to see if it was ready. When I arrived it was nearly ready and had been washed. I was pleased with Jennifer who seemed to be on top of things. Overall a 7+ review.

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DealerRater Sep 18, 2015

I was having an electrical problem with my car and took it to Kia of Cerritos where I had the worst customer service I have ever experienced. I took my car to Covina Valley Kia and received the best customer service. It was like night and day. Everyone in their service department is kind even though they are so busy every time I come in there. I am always treated with respect even if I don't understand the "car talk" they are telling me they are always willing to explain it in further detail. I will continue ...

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DealerRater Jul 6, 2015

Fausto gave us a great deal that i had talked to them about before showing up.they were friendly and got us in our new car in no time! I would definatley reccomend covina valley kia!

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DealerRater Apr 24, 2015

Had appointment today the sales rep did not show up so we had to deal with a different rep. They lied said we didn't have to run credit again because we were recently there and everything was still on file. Did not have half the cars they have us a list for. We drove all the way from Victorville to covina for nothing waisted time and gas traveling. Ended up getting a car from valley hi kia instead.

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DealerRater Dec 2, 2014

The customer service was outstanding! Typically, the car buying process could be a dreadful . KIA of Covina has defiantly changed my perspective, I would definitely recommend them to friends and family any day. They were patient with my through out the entire process, did not push me to buy or I never felt pressured. My family could not be happier with our choice.

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DealerRater Oct 24, 2014

Everyone was very friendly and kind to us when we walked in. They were patient and helpful with any questions we had about certain cars or payments. I would recommend family and friends looking to buy a new car to this location in the future!

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DealerRater Sep 9, 2014

Sal Daoud was the sales consultant who served us as we leased KIA OPTIMA HYBRID from Covina Valley KIA.He did an excellent job in every way.We received very professional ,courteous and fair treatment from Sal, General Manager Wes Parker , Sales Manager Hugo and Finance Manager Kim. Since I have not yet dealt with the workshop/ service dept. yet, I am unable to assess " QUALITY OF WORK' on this survey. My Thanks to the entire team. I would definitely deal with this Dealership again.

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DealerRater Jul 15, 2014

I recently bought a new Kia at an out-of-state dealership. After only one month, the left side of the bumper is starting to become unattached from the rest of the car. I made an appointment at Covina Valley Kia, and the service adviser dismissed it as a body shop issue, rather than as a manufacturing defect. Of course, this would put the financial burden on me, not Kia. He stated that my car must have been hit even though he could not find any evidence to support that conclusion. He quickly dismissed me. He even stated, "Plastic doesn't ...

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DealerRater Jul 8, 2014

BOTTOM LINE: Customer Service here is VERY BAD! They will treat you somewhat nicely when you want to buy/ lease a car and after that they don't care about you anymore. They basically turn their back on you once you have problem with your car. ALL they say is its your own responsibility and anything can happen. Even if it is less than a week of ownership. I would NOT recommend you to go to this place at all. I wouldn't come back at all I'll probably find some other KIA dealership for my service. I have ...

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DealerRater Jan 31, 2014

just wait a looooong time for signing the contract.... both of sierra and steven were good service ....price good ... APR good ....but when I went there last time , the saleman name Chris gave me a jerky face without smile ., I don't know why . maybe I said I have no money to pay today or he just helped steven to service us so maybe not commission ? I don't know````but anyway finally got my new car ``` actually , the relationship is so so so so easy``` I get the car , u get commission (salary) . ....

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DealerRater Aug 23, 2013

Marco was an amazing car sales man he was personal, friendly and just so amazing. He remembered me after a couple of months I had come by to check out the Kia Souls and he remembered me and all that I loved about the car. He gave me a really great deal and I so nice and I highly recommend his services. Even the finance manager was amazingly nice and helpful he really explained everything well so that I understood all the numbers. I love Covina Valley kia

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DealerRater Aug 2, 2013

I recently had a very pleasant buying experience at Covina Valley Kia dealing with Adrian. He was friendly, answered all my questions and patiently showed me a number of vehicles and helped me until I found the right one. The dealership had a great selection of cars and colors, everyone I came in contact with was very friendly and helpful. The finance process was not too lengthy but it was very thorough and I was really happy with the end result. I was also impressed because Adrian took the time to familiarize me with the many features on my new ...

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DealerRater Jul 11, 2013

I bought a used car and i had some problems with it. The service department were very rude when i was not satisfied with their work. my car was damaged by them and they accused me that i damaged the car myself.i cant believe the service i was given. i bought this car which was not cheap and its not even 2 weeks having the car and i have so many problems. i will not bring my car for service here i prefer the honda dealer they give me very good service. although the finance department was very helpful in ...

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DealerRater Jul 8, 2013

Excellent customer service. Everyone was super friendly. James was awesome!!! He was very helpful and informative. He really took the time to go over the car and answer any possible question I could have. I had been to the All Star Kia dealership earlier in the day, and the difference between the dealerships is night and day. Here I really appreciated that they did everything they could to make me feel comfortable, and they really worked with me to make a great deal. I never felt hassled or harrassed. I would definately recommend going to this dealership, especially first time ...

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DealerRater Jun 24, 2013

Met Steve Kanady in Dec., wasn't quite ready to buy. He kept in touch for 6 mos. and I finally went to see him. He did his best to work with my financial situation, assisted with my trade-in. I had brought in an ad and he explained it to me and found a car that we test drove and thought would suit my needs. Everyone at this dealership was friendly, thoughtful and easy to work with. I would recommend this dealership to anyone needing to buy/lease a car. The pricing is fair. Because Steve kept in touch with me, ...

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DealerRater Jun 23, 2013

AVOID THIS DEALERSHIP!! This is the worst place to get a car. Since I got the car I’ve been having several issues with it. First of all, all of their brand new cars are dirty from the inside and outside like if they have been already used. Signing all the paperwork took about 5 hours. They kept telling me that they were busy and that they were trying to get all the paperwork together. Then, they requested additional documents, which was fine, but they were asking for it one by one every 10 minutes. Being organized should be a priority. It ...

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DealerRater Jun 6, 2013

This is my second Kia vehicle I have leased from this dealer. My overall purchasing experience was excellent. The employees at this dealership are quite committed in providing an overall outstanding customer experience. I was not given the usual sales pitch and pushiness I had felt from other Dealerships. The customer care package and warranty are second to none. As well as, both Kia Forte's I leased. Thanks for making my choice easy in purchasing my next vehicle.

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DealerRater Jun 1, 2013

WARNING!!!! Do not buy a car from this dealership!. They will low-ball you on your trade and steal your registration if you do not deal with them. Be careful of bait and switch. I should have listened to the other reviews before doing business with Covina Valley Kia. I negotiated a deal with their internet sales manager SIERRA VAN OLEPHEN. I already had a deal in place for a KIA Sorento for another dealership and the value of my trade. I communicated this to SIERRA and she informed me that she could beat that price by $300 and would be fair ...

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DealerRater May 1, 2013

Anthony was always courteous, was never aggressive and was always willing to answer all my questions. I was very happy with him as a salesman. I also want to mention the negative scores and negative feedback that I gave to Anthony on the KIA survey was because of warrantee issues I was having with other workers at KIA. They told me that if I canceled my insurance I would have to raise my interest. Anthony was not involved in this, so please do not put any negative blame on him. The matter was resolved by someone in finance named Hugo. ...

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DealerRater Apr 17, 2013

I recommend this dealership to anyone. Everyone was so nice. overall a great place. If you want a KIA, this is the place to go!!!!

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DealerRater Feb 23, 2013

After being turned down by 5 dealerships and smaller auto sales companies I finally stumbled upon Covina Valley Kia and Ted. Before even running my credit Ted promised me he could get me a car, so my husband and I drove from Murrieta to Covina just to see Ted. We ended up leaving with a Kia Forte but Ted called us back up there and got us into a bigger, nicer car. A Toyota Rav 4, I have an infant so it was difficult getting the carseat in the Forte but we absolutely love this Rav 4! After being turned down time and ...

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DealerRater Feb 10, 2013

My husband and I were looking to buy a new car and decided to go to the Covina Valley KIA Dealership. We decided to go with the KIA because not only was it in our price range but it also received good safety reviews which is very important especially with a 2 1/2 yr. old. We were helped by a gentleman named Steven Kanady who was amazing! He was very knowledgeable about the car and was showing us all the features that it has which was very impressive. We told him what we wanted and the monthly payment we could afford and ...

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DealerRater Feb 7, 2013

On January 17, 2013 as I walked into the Dealership I knew exactly what I wanted which was the 2013 KIA Optima. James Cummings (car salesman) ensured I got exactly what I wanted including the exact color, price and payment option. In addition, he was fully knowledgeable on all aspects of the car as he took the time to go over all details including the garage remote, to how to use and set up the phone system etc. I recommend this Dealership to anyone rather you are sure of what you want, or not sure as the service provided to me was very ...

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DealerRater Feb 2, 2013

Had a great customer experience, there was no lies and I knew exactly what I would be able to buy and not buy. After horrible experience with Kia Dealer in Ontario (i-15)i was able to, as a first time buyer, get a 2013 forte and with no co-signer. The sales man Hugo was very attentive to my situation and experince with the past dealer and did a great job in making this experience a better one. I would recommend this dealer anytime.

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DealerRater Jan 30, 2013

I consider myself fairly savvy when purchasing vehicles whether online or at the dealer to where I commonly do it for friends and family. This experience was unique because I was purchasing a new vehicle and then having it shipped to New Mexico. From the minute I submitted my online request to when I was contacted by Ted and Josh, I have nothing but praise for the employees and the Covina Kia dealer. The vehicle they quoted had not yet arrived and they gave a projection date on its arrival. In the meantime Ted took the time to show me ...

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DealerRater Jan 24, 2013

Excellent service, easy to work with, made sure I left with what I wanted at the price I wanted! I will definitely be back to purchase again.

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DealerRater Jan 8, 2013

Went there with my wife to BUY a used Honda Civic. No problem with the car or the salesman. Don't recall his name but he had a heavy accent. Went in to make the deal. They didn't want to budge one cent. This was a car that they had for quite some time. Oh well. I guess they didn't want my check. Was willing to pay for the car on the spot. No finance. So why does the sales manager keep talking finance? Why? Then he wants to show me another car in "the back". ...

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DealerRater Nov 28, 2012

I walked into Covina Kia not being aware that I was going to depart the lot driving a brand new Kia Soul. Being a full time college student with a part time job, I would have not believed this to be possible. The staff at Covina Valley Kia are the absolute best, and very very kind. I had the opportunity to meet with Nick Longo, a salesman at this family owned Kia dealership where he made me feel welcome and assured me that my possibilities in driving off with a new car were great. the process was easy, surprisingly quick, ...

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DealerRater Nov 21, 2012

The Covina Valley KIA Dealer has excellent customer services. The saleman, Mr. Larry Delfin is very knowledgeble of the car's functions/operations compare to the other dealerships I went to. In addition, the Sale Manager and finance Officer were friendly and explained my inquiries clearly. The staff in Covina Valley dealer has given me a trust; therefore, I decided to buy my 2013 Sorento at this dealer. Samson Yu

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DealerRater Nov 20, 2012

Great customer service from the moment I got to the dealership. All of my questions were answered, I was able to test drive the vehicle to make sure I was happy with the car before proceeding. From there on, the whole process was smooth. I left very satisfied with the purchase I made.

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DealerRater Oct 26, 2012

Great dealership word hard for business. Dealer took care of us after sale.I would tell good things about dealership. Ask for Steven Kanady or Nick.

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DealerRater Sep 29, 2012

Went in to "look" at the Kia Sportage since I just sold my truck (30 mins prior). Looked at the highest model the red one but fell in love with the lx ( mainly the price) . They were able to find me my red one with everything I wanted and a bigger touch screen than what's stock. Also was able to get it at a great price and within my budget. Took about 4 1/2 hours die to the car was in downtown LA but worth it I love my 2013 Sportage! My first experience buying a new car and was a ...

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DealerRater Sep 28, 2012

I had previously gone to another Kia dealership and they never followed up on my interest. While doing my grocery shopping I stopped by Covina Valley Kia just to "take a look". The staff was so welcoming and inviting, I decided that I was going to purchase my new car from Coving Valley Kia, even if I didn't get it that very day. The sales process was so smooth, it changed my mind and outlook that purchasing a new vehicle does not have to be painfu, thanks to Covina Valley Kia (Mike Boice). Everyone that I met ...

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DealerRater Sep 7, 2012

The gentlemen I dealt with were extremely polite and helpful. Larry was my salesman. He was so forthright and unassuming. He popped the hood before the test drive and showed me around. I have bought a couple of new cars in my 42 years, this was the first team that from sales to management to finance were outstanding and I would recommend them to anyone!

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DealerRater Aug 10, 2012

I have to say my experience with purchasing my new KIA Soul was as good as it gets. I had no pressure from any of the sales people who I worked with. They worked with me all the way through to the end to get me the deal and car I wanted. I have owned the car now three weeks and it is a joy to drive and is loaded with so many great features. The car is a computer on wheels. This car has the best warranty of any new car on the market and it has a five ...

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DealerRater Jul 30, 2012

I can only say that from the moment I walked in to the moment I left, I was greeted, I felt welcomed, no pressure to buy anything, I felt like I was able to just come in and relax and know everything was being taken care of, from service( my first reason for coming in) all the way to when they helped me get into my brand new 2013 Optima. I am forever greatful to all those who helped me at COVINA KIA!

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DealerRater Jul 22, 2012

Liars. Cheaters. After 2 1/2 hours all of a sudden the car I was ready to purchase was "incorrectly" priced. This is after I was told my deal was good to go. They give car dealerships and car salesmen a bad name.

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DealerRater Jul 20, 2012

This dealership is by far the best dealer in SoCal. I won a Kia on a game show and the dealer I was forced to use was as crooked as the day is long. But Covina was excellent in helping me with add ons, and saving me HUNDREDS of dollars vs. the original dealership. Covina Kia has made a believer out of me, and a lifetime customer.

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DealerRater Jun 20, 2012

I was pleased with the overall service I received. Very professional, friendly and patient with me. I would recommend new buyers to them. Keep up the good work, Covina Kia.

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DealerRater Jun 17, 2012

I was shopping for a new optima and found what I wanted at covina kia after cling and talking to the manager shawn orr he assured me it was there and would be waiting for me when I got there in about an hour to my surprise it was not only there but yes it was pulled up front just like he said i went in and asked for him and he came out from his desk area and met me and had a salesman take me for a drive since he was not able to but when we got ...

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DealerRater Jun 3, 2012

Liked working with,the man of his word, Shawn Orr. Never before have we worked with someone so understanding to my wants and needs in a vehicle. I did not like the very first man who said "hi" to us outside...Sloppy and not knowledgeable witht he vehicles on the lot.....Shawn on the other hand not only knew the vehicles but got what we wanted within one day. The young man who went on the test drive, Jonathan was fantastic. He gave me indight to the different options the car had. I would highly recommend this dealership ...

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