Customer Testimonials
Made an appointment with Sierra from Finance I know what I am working with and will not waste anyone's time. I asked if they could work with it and Sierra said absolutely. We got there and Luis the sales rep was very welcoming and inviting. Sierra actually had the paperwork ready for us to fill out and Luis went and got the car I had taken screen shots. The process was smooth and honestly quick since Sierra didn't waste any of our time.
Worked with Luis (internet sales person) and Jorge (sales rep). Excellent pair to work with. They were informative, friendly and most of all, helpful. Jorge, especially made the difference for me; his patience and willingness to work with me, helped me make the decision to purchase my new Kia Seltos S. I will definitely refer friends and family.
Mike in the Service Department does an amazing job. He's always professional and keeps me informed of any changes that may be needed. I would recommend Covina Kia / Mike to any of my friends or family.
I took my car for a recall. Excellent service and very professional people at the shop. However, the person who answers the phone to make the appointment , Jennifer, very rude and not help at all. It gives a bad image to the dealership. So the first impression is very bad. They should send her to a customer’s relation seminar to learn the basics
I am a proud owner of a 2017 Kia Niro I bought my car brand new and have loved every day I owned it. Yesterday I was rear ended by a DUI driver. The driver was in a Dodge Ram 4 wheel drive pickup one of their largest makes and was traveling at least 45 to 50 miles per hour. My Niro held up great I servived it without a scratch and the car was able to drive away from the accident not towed. Thank you Kia for saving my life and my next car will be a Kia Niro too. I am proud ...
Michael was awesome to work with. Very understanding and kind. He made us feel like we were important and not a bother. Great guy. I would highly recommend working with him and this dealership.
I have been going to this service dealer for years and have been dealing with Michael Connell. Service advisor and he never fails me. He is always so pleasant and personable and knows what service is all about. . I am always very satisfied with their service. Michael Connell is the best service advisor. I would also like to mention Monique who helped me get a ride home and the nice driver Joseph. Thank Kia service.
I came in today for an oil change and tire rotation. With it being my first oil change, Mark was very informative with any questions I had. The perfect service and kindness from Mark definitely made my visit pleasant.
fast and friendly service. mike in service is awesome. got in and out of there in less than an hour. I look forward to coming here, cause I know I'll be taken care of.
I bought a brand new car today and I am very happy with service and car buying process that I highly recommend Covina Kia because they strive hard to make it good experience by being fast and friendly from start to finish. However I do wish that I got a full tank a gas like they promised me but overall I am happy and in a car that I love .
My husband and I went to price and test the Kia I have never owned a Kia before. We were greeted my Mohamid really nice and patient person. I am very picky about the comfort of the vehicles. We must of tried about 5 different cars and styles. I fell in love with the 2018 Kia Soul. I told Mohamid that we still had a car loan on one of my current vehicle. He was confident that he could get me a deal I could not refuse. Me and my husband were doubtful as we have a tight budget. Needless to say. ...
We worked with Chris and he did a great job in spending time to help us select the right car for our needs. We purchased an Optima Hybrid plug-in. It’s a beautiful car!
Our salesman Ashton was excellent! Courteous, professional, knowledgeable, And really worked to get us the best deal, which he did!! One of the most impressive experiences was how little time the process took, ie..paperwork, contract signing, going over the new car features, what an effortless process!! Past purchases with other dealerships, ( not KIA) was a 3 to 5 hour ordeal. Not at Covina Valley Kia! 2 - 2& half hours is all it took!! Overall I would recommend to anyone who is purchasing a new car to go to Covina Valley Kia!!!
We drove all the way from San Diego to buy a car there (we were looking for the brand new Kia Niro Plug-In hybrid, and there was only a handful of those in the whole state as they are so new to the market)The whole team made the experience seamless and effortless (from trying the car to financing) and we left in no time as the happy owners of a new Kia with great financing. And by the way, this car is outstanding and I will highly recommend it to anybody looking into a plug-in hybrid. When you go ...
I purchased my car at this dealership a year ago and I'm never disappointed when I bring my car in for a fixing. Everyone is friendly and are always honest about what is going on with your car.
Everytime I visit this dealership, I'm respectfully greeted and confidently asked how can they help me. The whole staff has confidence it seems, in making me feel confident that I made the right choice in purchasing my vehicle here. And guys like Howard stand out among them all
Thank you for the great service I really appreciate it. I showed up and did not have to wait to long I was happy with my service done
I had looked at various car dealerships and became very uncomfortable with the "hovering" of the salesmen at these dealerships. i had said, Ii'm just looking, yet they "hovered" around me and my family until we decided to leave. KIA West Covina was so different! We were given space and time to "look around." Robert Y. was knowledgeable, patient, and made our buying experience such that we bought 2 KIA cars. The value for the price was terrific. The customer service was outstanding. I recommend this dealership and Robert Y. as the go to ...
I just purchased a Kia Optima for my daughter and Robert Yanez is a wonderful sales representative. He is knowledgeable, kind, and a no pressure salesman. This was the first car buying experience that I have enjoyed and was done quickly! I got just what I was looking for and Robert went above and beyond to make sure my daughter knew how to use all the features on her new car. We are happy to be part of the Kia Family Now! I will definitely refer my friends and family to Robert Yanez at Kia Covina Valley.
Ok I had a problem at first but the service manager found out called me and promised to resolve the issue personally on Friday. I REALLY appreciate his responsiveness to this issue. After talking to him my mind was put at ease and I am confident the issue will be handled. They say don't judge a company by their mistakes judge them by how they handle a mistake, Covina Kia is handling mine like a champ! Thank you and see you in the AM
Made a call to ask about purchasing a car but we had horrible credit. The salesman Juan said no worries apply and we will call you back. Now we did not think they would call. 5 mins later Hugo called us and said come on in and we can work with you. We arrived and we were greeted by Frank Elliot and he rolled out the red carpet and was up for front and honest with us but never made us feel that they could not help us. The sale team Juan, Ray, Hugo and Frank took awesome care of us. ...
Called this place to get a new battery put into my 2014 Kia Optima. Not only did they have this battery in stock, but Danik was very helpful and professional over the phone I did not feel rushed and he gave me a same day appointment on a Saturday. Upon my arrival I was promptly greeted by the employees in the service center . The whole process took no more than 20 minutes tops. I am very pleased at the service I received here, the staff is very professional, warm and welcoming and not to mention very knowledgeable. On my way out I ...
Came in for a used car and Robert was very kind enough to help us. My sister found the perfect car with his help. He was very kind and professional towards us. Everyone working there was very helpful and always made sure we were being helped and cared for. Got an outstanding car note and took the car. This whole process took a good 2 1/2 hours which was very impressive. I would recommend all my family and friends to come here if they are looking into getting a great deal. My family would like to thank everyone at Covina Valley Kia ...
excellent service wesley was to the point and very quick in getting the paper work done . great young man. need more like him in this would .
Anthony gullart was amazing helping us out and made us feel comfortable and didn't force us into anything. He made it easier for us to decide our options.
Just purchased a new 2017 kia spotage. Love the car. I would like to Thank Anthony Gullart for all of his help. Sincerely, Gabby Barraza
Excellent ,estoy feliz con mi compra gracias Kia de covina lo super recomiendo todo fue muy rapido y me ayudaron que mi compra fue una muy buena experiencia gracias !!
People are nice and very approaching people.they took care of me really good and very professional.i totally recommend this dealearship to everyone.try and visit them
The time it took to buy our new Kia Sportage was rather quick - from the time it took to look at the cars, test drive, negotiate pricing, to financing - we were able to drive home in our new car in no time. Eddie was really helpful in getting a great deal on our car - he even followed up with us a few days later to see how we were liking our new Kia; 10/10 for his services! Kim helped us get through financing fast too, and Pablo helped make sure our car was ready to go! Everyone at ...
I had my timing & drive belts replaced. After getting the paper work I waited about an hour & 1/2 for the shuttle home. About 2 hrs. later I called to see if it was ready. When I arrived it was nearly ready and had been washed. I was pleased with Jennifer who seemed to be on top of things. Overall a 7+ review.
I was having an electrical problem with my car and took it to Kia of Cerritos where I had the worst customer service I have ever experienced. I took my car to Covina Valley Kia and received the best customer service. It was like night and day. Everyone in their service department is kind even though they are so busy every time I come in there. I am always treated with respect even if I don't understand the "car talk" they are telling me they are always willing to explain it in further detail. I will continue ...
Fausto gave us a great deal that i had talked to them about before showing up.they were friendly and got us in our new car in no time! I would definatley reccomend covina valley kia!
The customer service was outstanding! Typically, the car buying process could be a dreadful . KIA of Covina has defiantly changed my perspective, I would definitely recommend them to friends and family any day. They were patient with my through out the entire process, did not push me to buy or I never felt pressured. My family could not be happier with our choice.
Everyone was very friendly and kind to us when we walked in. They were patient and helpful with any questions we had about certain cars or payments. I would recommend family and friends looking to buy a new car to this location in the future!
Sal Daoud was the sales consultant who served us as we leased KIA OPTIMA HYBRID from Covina Valley KIA.He did an excellent job in every way.We received very professional ,courteous and fair treatment from Sal, General Manager Wes Parker , Sales Manager Hugo and Finance Manager Kim. Since I have not yet dealt with the workshop/ service dept. yet, I am unable to assess " QUALITY OF WORK' on this survey. My Thanks to the entire team. I would definitely deal with this Dealership again.
just wait a looooong time for signing the contract.... both of sierra and steven were good service ....price good ... APR good ....but when I went there last time , the saleman name Chris gave me a jerky face without smile ., I don't know why . maybe I said I have no money to pay today or he just helped steven to service us so maybe not commission ? I don't know````but anyway finally got my new car ``` actually , the relationship is so so so so easy``` I get the car , u get commission (salary) . ....
Marco was an amazing car sales man he was personal, friendly and just so amazing. He remembered me after a couple of months I had come by to check out the Kia Souls and he remembered me and all that I loved about the car. He gave me a really great deal and I so nice and I highly recommend his services. Even the finance manager was amazingly nice and helpful he really explained everything well so that I understood all the numbers. I love Covina Valley kia
I recently had a very pleasant buying experience at Covina Valley Kia dealing with Adrian. He was friendly, answered all my questions and patiently showed me a number of vehicles and helped me until I found the right one. The dealership had a great selection of cars and colors, everyone I came in contact with was very friendly and helpful. The finance process was not too lengthy but it was very thorough and I was really happy with the end result. I was also impressed because Adrian took the time to familiarize me with the many features on my new ...
Excellent customer service. Everyone was super friendly. James was awesome!!! He was very helpful and informative. He really took the time to go over the car and answer any possible question I could have. I had been to the All Star Kia dealership earlier in the day, and the difference between the dealerships is night and day. Here I really appreciated that they did everything they could to make me feel comfortable, and they really worked with me to make a great deal. I never felt hassled or harrassed. I would definately recommend going to this dealership, especially first time ...
Met Steve Kanady in Dec., wasn't quite ready to buy. He kept in touch for 6 mos. and I finally went to see him. He did his best to work with my financial situation, assisted with my trade-in. I had brought in an ad and he explained it to me and found a car that we test drove and thought would suit my needs. Everyone at this dealership was friendly, thoughtful and easy to work with. I would recommend this dealership to anyone needing to buy/lease a car. The pricing is fair. Because Steve kept in touch with me, ...
This is my second Kia vehicle I have leased from this dealer. My overall purchasing experience was excellent. The employees at this dealership are quite committed in providing an overall outstanding customer experience. I was not given the usual sales pitch and pushiness I had felt from other Dealerships. The customer care package and warranty are second to none. As well as, both Kia Forte's I leased. Thanks for making my choice easy in purchasing my next vehicle.
Anthony was always courteous, was never aggressive and was always willing to answer all my questions. I was very happy with him as a salesman. I also want to mention the negative scores and negative feedback that I gave to Anthony on the KIA survey was because of warrantee issues I was having with other workers at KIA. They told me that if I canceled my insurance I would have to raise my interest. Anthony was not involved in this, so please do not put any negative blame on him. The matter was resolved by someone in finance named Hugo. ...
I recommend this dealership to anyone. Everyone was so nice. overall a great place. If you want a KIA, this is the place to go!!!!
After being turned down by 5 dealerships and smaller auto sales companies I finally stumbled upon Covina Valley Kia and Ted. Before even running my credit Ted promised me he could get me a car, so my husband and I drove from Murrieta to Covina just to see Ted. We ended up leaving with a Kia Forte but Ted called us back up there and got us into a bigger, nicer car. A Toyota Rav 4, I have an infant so it was difficult getting the carseat in the Forte but we absolutely love this Rav 4! After being turned down time and ...
My husband and I were looking to buy a new car and decided to go to the Covina Valley KIA Dealership. We decided to go with the KIA because not only was it in our price range but it also received good safety reviews which is very important especially with a 2 1/2 yr. old. We were helped by a gentleman named Steven Kanady who was amazing! He was very knowledgeable about the car and was showing us all the features that it has which was very impressive. We told him what we wanted and the monthly payment we could afford and ...
On January 17, 2013 as I walked into the Dealership I knew exactly what I wanted which was the 2013 KIA Optima. James Cummings (car salesman) ensured I got exactly what I wanted including the exact color, price and payment option. In addition, he was fully knowledgeable on all aspects of the car as he took the time to go over all details including the garage remote, to how to use and set up the phone system etc. I recommend this Dealership to anyone rather you are sure of what you want, or not sure as the service provided to me was very ...
Had a great customer experience, there was no lies and I knew exactly what I would be able to buy and not buy. After horrible experience with Kia Dealer in Ontario (i-15)i was able to, as a first time buyer, get a 2013 forte and with no co-signer. The sales man Hugo was very attentive to my situation and experince with the past dealer and did a great job in making this experience a better one. I would recommend this dealer anytime.
I consider myself fairly savvy when purchasing vehicles whether online or at the dealer to where I commonly do it for friends and family. This experience was unique because I was purchasing a new vehicle and then having it shipped to New Mexico. From the minute I submitted my online request to when I was contacted by Ted and Josh, I have nothing but praise for the employees and the Covina Kia dealer. The vehicle they quoted had not yet arrived and they gave a projection date on its arrival. In the meantime Ted took the time to show me ...
Excellent service, easy to work with, made sure I left with what I wanted at the price I wanted! I will definitely be back to purchase again.
I walked into Covina Kia not being aware that I was going to depart the lot driving a brand new Kia Soul. Being a full time college student with a part time job, I would have not believed this to be possible. The staff at Covina Valley Kia are the absolute best, and very very kind. I had the opportunity to meet with Nick Longo, a salesman at this family owned Kia dealership where he made me feel welcome and assured me that my possibilities in driving off with a new car were great. the process was easy, surprisingly quick, ...
The Covina Valley KIA Dealer has excellent customer services. The saleman, Mr. Larry Delfin is very knowledgeble of the car's functions/operations compare to the other dealerships I went to. In addition, the Sale Manager and finance Officer were friendly and explained my inquiries clearly. The staff in Covina Valley dealer has given me a trust; therefore, I decided to buy my 2013 Sorento at this dealer. Samson Yu
Great customer service from the moment I got to the dealership. All of my questions were answered, I was able to test drive the vehicle to make sure I was happy with the car before proceeding. From there on, the whole process was smooth. I left very satisfied with the purchase I made.
Great dealership word hard for business. Dealer took care of us after sale.I would tell good things about dealership. Ask for Steven Kanady or Nick.
Went in to "look" at the Kia Sportage since I just sold my truck (30 mins prior). Looked at the highest model the red one but fell in love with the lx ( mainly the price) . They were able to find me my red one with everything I wanted and a bigger touch screen than what's stock. Also was able to get it at a great price and within my budget. Took about 4 1/2 hours die to the car was in downtown LA but worth it I love my 2013 Sportage! My first experience buying a new car and was a ...
I had previously gone to another Kia dealership and they never followed up on my interest. While doing my grocery shopping I stopped by Covina Valley Kia just to "take a look". The staff was so welcoming and inviting, I decided that I was going to purchase my new car from Coving Valley Kia, even if I didn't get it that very day. The sales process was so smooth, it changed my mind and outlook that purchasing a new vehicle does not have to be painfu, thanks to Covina Valley Kia (Mike Boice). Everyone that I met ...
The gentlemen I dealt with were extremely polite and helpful. Larry was my salesman. He was so forthright and unassuming. He popped the hood before the test drive and showed me around. I have bought a couple of new cars in my 42 years, this was the first team that from sales to management to finance were outstanding and I would recommend them to anyone!
I have to say my experience with purchasing my new KIA Soul was as good as it gets. I had no pressure from any of the sales people who I worked with. They worked with me all the way through to the end to get me the deal and car I wanted. I have owned the car now three weeks and it is a joy to drive and is loaded with so many great features. The car is a computer on wheels. This car has the best warranty of any new car on the market and it has a five ...
I can only say that from the moment I walked in to the moment I left, I was greeted, I felt welcomed, no pressure to buy anything, I felt like I was able to just come in and relax and know everything was being taken care of, from service( my first reason for coming in) all the way to when they helped me get into my brand new 2013 Optima. I am forever greatful to all those who helped me at COVINA KIA!
This dealership is by far the best dealer in SoCal. I won a Kia on a game show and the dealer I was forced to use was as crooked as the day is long. But Covina was excellent in helping me with add ons, and saving me HUNDREDS of dollars vs. the original dealership. Covina Kia has made a believer out of me, and a lifetime customer.
I was pleased with the overall service I received. Very professional, friendly and patient with me. I would recommend new buyers to them. Keep up the good work, Covina Kia.
I was shopping for a new optima and found what I wanted at covina kia after cling and talking to the manager shawn orr he assured me it was there and would be waiting for me when I got there in about an hour to my surprise it was not only there but yes it was pulled up front just like he said i went in and asked for him and he came out from his desk area and met me and had a salesman take me for a drive since he was not able to but when we got ...
Liked working with,the man of his word, Shawn Orr. Never before have we worked with someone so understanding to my wants and needs in a vehicle. I did not like the very first man who said "hi" to us outside...Sloppy and not knowledgeable witht he vehicles on the lot.....Shawn on the other hand not only knew the vehicles but got what we wanted within one day. The young man who went on the test drive, Jonathan was fantastic. He gave me indight to the different options the car had. I would highly recommend this dealership ...
I purchased an Optima from Covina Valley Kia yesterday, 12 Nov 2011 and the found them to be very professional and courteous. I received a very competitive deal and my saleman, Adam Palmer was very patient and knowlegable about the product that he was selling. In fact, his presentation of the brand quality encouraged me to buy. Job well done.
Although I worked with John, everyone in the service department are first rate. They were courteous, professional, and aimed to please. They even honored a coupon from another center. Can't ask for much more from a service department, that's why I recommend Covina Kia.
I've purchased several cars in my lifetime but never had as good an experience as when I purchased my new Optima from Covina Valley two weeks ago. They were friendly, treated me with respect, and instead of trying to 'sell' me, listened to my needs and concerns and then met them. Later, when I needed information from service, they made me feel like I still mattered. This is a top-notch outfit.
The service department is great at this kia dealer, they even honored another dealers coupon!! 5 stars to the service guys. I wish I had bought my car here instead of the dealer I used. I will continue to bring my Kia here. great place they just need to get the word out about their service.
